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Deskk

Spicy Support

Pairing Pulseway RMM with one of our antivirus integrations gives Deskk their ultimate pane of glass view.

“We wanted to be a step ahead of issues within our environment to minimize customer downtime and provide a high-quality service where we are already resolving the issue if a client calls. This level of proactiveness could only come if we had full control of everything happening in our environment — we needed a software solution that could do that”

Bas Zijlstra photo

Bas Zijlstra, CEO, Deskk

Background

Deskk offers online workspaces to Dutch companies so employees can access their work environments from anywhere at any time. They have more than 30 servers running mostly on versions of Windows along with multiple workstations (mostly laptops and desktops) and some Linux hosts.

Challenge

To have a single pane of glass view for all servers to address issues even before the customer would ever need to get in touch and get a deeper understanding of the issues affecting their network. Moreover, they wanted to ensure that monitoring and security go hand-in-hand. Maintaining a strong security infrastructure is a major focus area for the Deskk team and balancing both of them was becoming tricky.

Remote in from your desktop and avoid the hassle

Pulseway’s Remote Desktop solution gives you the ability to remote into a client’s system as if you were right in front of it. The customer can allow access and immediately show the engineer the issue without the need for a long complicated explanation. This allows both parties to save time and allows Deskk to showcase the value of their services resolving issues in a timely manner

Complete endpoint protection

Monitoring so many servers and endpoints means that there are a lot of potential threats that could affect the environment and protecting it is a priority for Bas. Setting this up on multiple different systems and servers can be a tedious process but Pulseway makes that easy through our multiple antivirus integrations. With the Pulseway integrated antivirus solution, Deskk was able to provide users and their endpoints complete security — all from one centralized location. This enabled them to neutralize threats before they could escalate into something more serious.

Get to the bottom of the problem

When it came to customer issues, the Deskk team wasn’t just able to identify the “what” but the “why” as well. Pulseway’s real-time reporting feature lets the team analyze spikes in certain performance counters giving them valuable insight into how their environment is running and may lead to explanations of the cause of issues. Digging deep into the source of the problem ensures that Bas and his team can resolve the issue much faster if it happens again.

“I was camping in France enjoying my holiday and one of the mornings I got a message saying it seems like our invoices are not being picked up. Instead of having to go back to my car and set up my laptop, I opened the Pulseway mobile app which allowed me to resolve the issue in minutes and continue enjoying my holiday”

Solve complex problems on-the-go

The Pulseway mobile app allows you to monitor your IT environment on the go and take action on issues without the need of being in front of a laptop. Deskk is able to take swift actions on complex problems and easily get passed any obstacles that may arise in the process.

The Result

Pulseway gives Deskk the ability to have the single pane of glass view of everything that is going on with their IT environment and with the antivirus integrations allows them to offer the high-quality server and endpoint protection they desired. Tackling issues in such an efficient manner, ensure customers will stick with Deskk for a long time to come.

About Deskk

Deskk  is an IT solution that helps to balance A/R, process payroll, maintain records, produce reports. Deskk manages business's financial records efficiently and effortlessly. Deskk's flexible managed service works across industries and locations so that no matter who or where you are, you can focus on your business, rather than tedious stuff.

Industry: MSP

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5,200
CUSTOMERS
950,000
SYSTEMS MANAGED
750,000,000
CRITICAL ALERTS SENT