Scale when
you need to
Staffed with Pulseway experts, our NOC Services are designed to allow you scale quickly without costly overhead, plan with confidence, offer a consistent level of service to your users and free up your staff to focus on strategic, proactive tasks, rather than reacting to issues all the time.
TALK TO US
Service
Server Policy Management
Identify and configure correct monitoring policy
Performance Monitoring
Monitor the status of servers and server applications
VM Monitoring
Enabling & monitoring of VMs
Notification & Escalation
Escalation with steps to resolution
Server Reporting
Build & send server performance reports
Server Restarts
Proactive or on demand server restarts
Service Restarts
Proactive or on demand service restarts
Active Directory Management
AD Troubleshooting
Resolution
Server performance analysis & troubleshooting
Automation Assistance
Proactive NOC maintenance & auto-remediation tasks
Patch Deployment
Patch policy creation & management
Patch Failure Resolution
Resolve & escalate patch failures
Antivirus Management*
Deploy, configure, manage, escalate identified security issues
Basic
Server Policy Management
Performance Monitoring
VM Monitoring
Notification & Escalation
Server Reporting
Server Restarts
Standard
Server Policy Management
Performance Monitoring
VM Monitoring
Notification & Escalation
Server Reporting
Server Restarts
Service Restarts
Active Directory Management
Resolution
Premium
Server Policy Management
Performance Monitoring
VM Monitoring
Notification & Escalation
Server Reporting
Server Restarts
Service Restarts
Active Directory Management
Resolution
Automation Assistance
Patch Deployment
Patch Failure Resolution
Antivirus Management*
* Only applies to AV products integrated into RMM platform
NOTE: If there is a backup requirement we can deploy, monitor, configure and remediate backup failures – scoped based on specific backup requirements
Never miss an important alert again
Operating on a 24x7x365 basis, Pulseway NOC ensures your networks are always being monitored without adding additional overtime costs. Important alerts are escalated, and our team can even help in their resolution.
TALK TO US
AN INDUSTRY-LEADING PLATFORM TRUSTED BY THOUSANDS OF CUSTOMERS
Deliver more – on your own terms
Pulseway NOC Services are arranged into 3 service tiers for both servers and workstations – each designed to suit different operational needs. Enrol your workstations and/or servers into the appropriate service level on a mix-and-match basis and add more endpoints or upgrade service levels at any time.
TALK TO US
One inclusive price
For customers new to Pulseway, NOC services are available for a simple monthly per-endpoint fee that includes all relevant software licenses.
TALK TO US
