CASE STUDIES: LIQUORLAND
How Liquorland transformed its business with Pulseway
They have been able to improve their services, become more proactive, attract new customers and enhance their reputation in the market with the use of the Pulseway platform and Pulseway's MSP Toolkit.TALK TO US
Pulseway is so simple that anybody could run a network quite simply if they take this tool. There’s no complexity to set it up. It’s straightforward. It’s intuitive. The interface is great, and it really sells itself. Once people see it, it’s just like, “How can I get that?
As a retail business, Liquorland uses specialist retail-focused applications, so one of the unique challenges they faced was ensuring these applications were kept up to date, in multiple locations. Off the shelf patching solutions generally only support widely used software and not specialist, industry-specific titles. Pulseway’s third party patching solution contains a custom titles feature that meant that these software applications could be patched instantly along with other third-party titles.
In addition, the automation capabilities of Pulseway’s patching engine ensured that the productivity of the employees remained unaffected. This automation functionality has removed a lot of pressure from the IT admins and significantly reduced the volume of support calls.
“Pulseway’s ability to update specialist applications in 400 machines scattered across 130 stores in New Zealand is invaluable. With Pulseway, you can monitor all patch management, sort out space storage, know when a problem happens and auto remediate issues as they happen. It just makes it so much easier to run a network remotely and not have to take your computer everywhere with you.”
Remote IT Management
Pulseway provides industry-leading mobile functionality, that allows its customers to manage their networks with nothing more than just a mobile phone. This has also been another benefit, especially when Covid-19 restrictions restricted travel to stores. With the remote desktop tool, technicians can access any user’s machine from their mobile device and fix the issue remotely.
“If there’s an issue, the first step is to remote into their point of sale and then you actually have to get onto the machine, go into the GUI, push the button and restart it. But with Pulseway, we can just run the command in Pulseway, and it saves time every day.” said Brett O’Hanlon, Finance & IT Manager, Liquorland
Simplicity Is the Key
When Liquorland was looking for a new IT management solution, one of the key things that distinguished Pulseway from other brands was its simplicity. Being simple and easy to set up, Pulseway’s robust functionality was the ideal solution for Liquorland as it made it simple and straightforward for them to manage.
“It was a pretty easy process. We set up a trial with the help of Advantage and we were up and running within a fortnight at almost a production level standard. I think we were migrating over 30 to 40 sites a day, and the whole process was simple.” confirms Liquorland's O'Hanlon
One of the major issues faced by Liquorland was that their existing remote management tool came with a complicated licensing structure and prevented them from performing critical issues. With the read-only view, they didn’t have access to the command line and other crucial functions. Pulseway, on the other hand, offered an easily understandable licensing structure for Liquorland. The admins had a clear idea of the functionalities they can access and the tasks they can perform.
“Pulseway has a much more easily understandable licensing structure. You don’t really want to go down a route with a product and then discover at the end that functionalities we rely on are subsequently walled off into a new license tier. And so, we said, okay, Pulseway it is.” says Brett O'Hanlon
Absolute rely on Pulseway to ensure Windows and third party applications are patched. “I don't think I've ever had to go back and look and see if a computer is missing an update. I haven't had a tech tell me, "Hey, this computer hasn't ran updates in a while." It just works, and we don't really have to worry about it too much. – the same thing applies to third party application updates. That helps us keep them up to date”
Pulseway has been the easiest to use RMM of all the tools that Absolute have used and unlike other tools, it continues to innovate and introduce new features. “I always enjoy seeing the What’s New icon pop up. I look at it most days to see if there is something new I can try out to see whether it will be useful to us. ”
Liquorland is a New Zealand-based specialist liquor retailer formed in 1981. The company has over 130 stores nationwide at present and operates a franchise model. The company has retail operations in multiple locations, and there is a small internal IT team of four members managing the entire IT infrastructure.
Liquorland had engaged with Advantage, a leading New Zealand-based IT services company, to work on a different project and during this engagement, they asked Advantage for advice on how best to manage their remote stores.
Based on his previous experience with Pulseway, Steve Smith from Advantage suggested that Liquorland look at it. They were already testing a competitive RMM product that was significantly more expensive with no mobile access.MORE ABOUT LIQUORLAND