Pulseway Client Portal
– Next Generation End User Support
Offer enhanced support while reducing the pressure on your team by providing self-service support so end users can get the help they need, when they need it – without waiting for their turn in the support queue. Welcome to fewer support tickets and happier users.
Focus on high value tasks
Support teams spend most of their time repeatedly fixing the same issues in the same way. The Pulseway client portal allows you to automate these resolution paths while giving end users immediate responses to common issues. By reducing your team’s reactive support load, they will have more time to focus on higher value activities that deliver long term benefits.
Interactive
The client portal allows you to build multiple interactive resolution troubleshooters using an intuitive visual editor. These are effectively workflows that can trigger tasks and scripts based on user responses to pre-defined questions. This allows you to define multiple standard resolution paths to reflect end user’s individual circumstances.
AN INDUSTRY-LEADING PLATFORM TRUSTED BY THOUSANDS OF CUSTOMERS
Built in chat
The Pulseway client portal includes a built-in chat function that allows the end user to communicate directly with one of your technicians. Chat can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician to aid further investigation.
Simple end user interface
Once you have enrolled end users into the client portal, they can easily access it using just their email address. If their computer has the Pulseway agent installed, you can choose to link to the portal from the system tray. Users simply click on the relevant troubleshooter, and it immediately runs. You can also brand the portal with your own logo for enhanced visibility throughout the customer.
