Key Feature Enhancements

Policy Redesign

Endpoint Policies – As part of a larger effort to enable a more dynamic and automated Policy Management experience, we will be making several changes to the existing Policy structure. The new Policy structure will contain three key components:

• Profiles – these contain the granular settings you want to apply to a Policy.
• Target Criteria – this enables the use of pre-defined device and platform attributes to automatically apply Policies to devices, as well as allowing explicit device-level assignment.
• Extensions – this enables a Policy to be modified to deal with device, customer, organization, and other types of exceptions.

The changes will roll out over several releases, starting with the conversion of existing Endpoint Policies into a new Policy and Profile structure.

The following changes will be made in this release:

• Endpoint Policies will be broken down by its categories of settings into Device Configuration Profiles and Monitoring Profiles.
  • All previous Endpoint Policy settings will be found in these two new Profile types.
  
• A new Device Configuration Policy and a new Monitoring Policy will be created, which will collectively replace the previous Endpoint Policy.
  
• The Left Navigation will be updated to support the new Policies and Profile configuration areas.
  • A new primary Configuration section will be added and will contain the following entries:
    • Organizations – existing page moved from Server Admin / Configuration
    • Policies – new Policy configuration page
    • Profiles – new Profile configuration page
    • Teams and Users – existing page moved from Server Admin
    • Security – existing page moved from Server Admin
    • Settings – existing page moved from Server Admin
    
• The “Server Admin / Configuration / Overview / Endpoint Policy” configuration selection box for each Organization, Site, and Group will be replaced with two new Policy selection boxes and the process for assigning the new Policy types is the same as it was for assigning Endpoint Policies. The two new selections are:
  • Device Configuration Policy
  • Monitoring Policy
• For each existing Endpoint Policy that was assigned to an Organization, Site, or Group:
  • It will be reconstructed into a unique Device Configuration Policy and Monitoring Policy.
  • The new Policies will be automatically assigned to the same Organizational entity as its source Endpoint Policy.
  • Each of the Policies will contain Profiles with the same settings as its source Endpoint Policy.
    

To work with the new Device Configuration and Monitoring Policies

1. Start by creating Profiles that will contain the settings you wish to apply to various Policies of the same type. For example, only Monitoring Profiles can be assigned to Monitoring Policies.
   
2. Next, create a Policy and assign Profiles to it.
   
3. Finally, assign the Policy directly to an Organization, Site, or Group.
   

In subsequent releases, expect the following changes:

• We will add Targeting and Extensibility capabilities over multiple phases.
• We will convert the remainder of Policies into the new structure, including Patch Policies, Endpoint Protection Policies, and others.

Workflow Automation Improvements

This release includes several additions to Workflows that greatly enhances the automation capabilities, flexibility and ease of use.

General Automation Engine Enhancements – Introducing features that will extend the power of automation now and in coming releases.

1. Working Folder– Introduces a system temp folder variable to be used in Workflows.
2. Execution Engine – Adds the ability to run some newly introduced Workflow Actions as Current User instead of System only. This feature will be extended to more actions in coming releases.

Scheduled Workflows – Workflows can now be executed with time as trigger.

1. Assign multiple Ad-hoc and Scheduled Workflows to be active concurrently.
2. Schedule Workflows to run once or recurring on a specific time and day.
3. Schedule Workflows to run manual at any given time by pressing a Workflow “play” button, similar to the one currently present in Tasks.
4. Assign Workflows to target Scope, Org or a specific Device.

Image: Change trigger type to Ad-hoc and Scheduled

Eight New Workflows Actions – New System actions to further enhance the automation capabilities in Workflows. Windows only in this first release.

1. Execute Workflow – Execute any other active Workflow withing a Workflow.
2. Execute Shell Command - Run a CMD “one liner” as you would in Terminal.
3. Execute File - Execute a file in a given path in the context of System or Current User.
4. Close Application – Close a named application if running in the context of System or Current User.
5. Get URL – Download a file from a specified URL path down to the endpoint temp directory.
6. Reboot Device - Enables the option to reboot now, set a timer for X minutes or reboot once a specific time and day.
7. Write Workflow Log – Create custom Workflow System Log entries for reporting and compliance purposes.
8. Send Message – Send a pop-up Windows message to the current user within a Workflow to inform about current actions in a Workflow.

Image: Available Workflow Actions in System

Remote Control Improvements

Concurrent Multi-Monitor Support – In addition to the ability to work with multiple monitors individually, Remote Control now supports simultaneous viewing and control of all monitors, exactly as they are configured on the target device.

We also added thumbnails of monitors to make it easier to connect to individual monitors or all monitors at once.

Chat Support for macOS Remote Control Sessions

Chatting with end users is now possible when using a Mac as a source machine or target machine during an active Remote Control session. This enhancement brings the use of Chat both from a Mac and to a Mac in parity with Windows.

OS & Software Patch Management

We have introduced a new option within a Patch Policy to schedule a reboot when one is required by the patch process. The addition of this functionality allows you more flexible control over the reboot process. You can now choose to suppress the reboot, reboot immediately, or specify the reboot day of the week and time.

The following changes to Patch Management are also included:

• Software installation scripts now fully support Windows 11.
• A paid version of Adobe Acrobat is now included with the 3pp Software Catalog. Both Pro and Standard versions are now supported.
• We added Firefox ESR, the enterprise version of the Firefox browser, to the software catalog.

macOS & Linux Agent Enhancements

Audit support (includes reporting) - Asset Information is now available for both Linux and macOS agents. You can reference the information in the System Details page (aka Device Card) and in asset reports.

Support for Custom Fields in Scripting - For both Linux and Mac scripts, you can reference the Output “Names” directly within your script by using the echo command and including the Output variable name. As an example,

• If we define an Output variable of “SYSTEM_NAME” we can refer to this directly in the script and give it some value: “SYSTEM_NAME=$(hostname)”.
• Once a value has been set, we can send the output directly to the platform by using an echo command: “echo “System name: $SYSTEM_NAME”.
• The platform will capture the output within the script history, and it will also process the value of the variable name by updating its associated custom field.

Top processes in Mem & CPU alerts – Linux and macOS agent notifications for Memory and CPU now contain the top processes that were consuming those resources when the alert occurred.

Other Platform & Security Improvements

Password Complexity – With this release, the security of managing user passwords has been improved by arming you with the ability to configure complexity requirements. Configured in Server Admin / Security, once enforced if a user logs into the web application and their password does not meet the configured requirements, they will be prompted to change their password.

Note that for added security, some of the attributes, such as minimum password length, have pre-defined minimum values as determined by our internal security team.

Pending Reboot Notification added to Monitoring Profiles – From the new Monitoring Status Profile, you can now send a notification when a device requires a reboot.

Mobile Application

Support for Block User Input for iOS – We added the ability to block end-user input (keyboard and mouse) when using Remote Control within the iOS mobile application.

Approve 2FA from Apple Watch – Users who have the iOS mobile application and an Apple Watch can now approve or decline their 2fa logon requests directly from their Apple Watch.

Additional Platform Improvements

1. Custom Fields CSV report now includes the Global context
2. Fixed nonresponding processes don’t trigger alerts.
3. Fixed device access when assigning endpoint protection policy.
4. Hide download section for users that don’t have Add System permission.
5. You can now filter event history based on ransomware detection statuses.
6. Fixed windows agent update so it includes subfolders.
7. Fixed Change settings for Ransomware Detection

Platform Improvements

• General: New authentication mechanism introduced for agents and clients allowing the authentication to be performed through the WebApp
• Server: Fixed a rare scope creation issue where an 'invalid item' error message would show up
• Server: Increased the workflow execution limit for one endpoint from 10 to 25 every 25 minutes
• Server: Resolved an issue with the Executive report template where rendering it as CSV would fail in some rare conditions
• Server: Allow to remove the assignee of a Client Portal conversation
• Server: Client Portal end user invitation email no longer adds a dot after the url which is considered as part of the url by some browsers
• Server: Endpoint Policies now audit the correct user that has performed changes
• Server: Tab characters are now replaced with printable format tabs for report templates
• Server: Support for actionable iOS push notifications
• Server: ACL correction for the Task Execution History page where users with read-only access wouldn't be able to see any systems in the page despite having access
• Server: Custom field values with multiple lines are now correctly displayed in the CSV report
• Remote Control: Corrected the Remote Control auditing user for native remote control sessions
• Windows Agent: Automatically correct SNMP OID variable syntax (prefix the variable with a dot if it's missing)
• Windows Agent: Increased the reliability of the AD GPO automatic deployment removal system
• Windows Agent: Remote Control is now enabled by default for silent installations too
• Windows Agent: Resolved an issue where Remote Control sessions would not start if the agent requires an HTTP proxy to connect to the RMM server
• Windows Agent: Enabling AD discovery on a system that is not a member of any AD domain no longer prevents the network discovery from running
• Windows Agent: Better event log keyword detection mechanism resolving numerous issues with the "Contains keyword" or "Does not contain keyword" filters

Third Party Patching Now Supports 180 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 33 added since the last update:

Key Feature Enhancements

Ransomware Detection

Ransomware Detection is a new, optionally licensed add-on which proactively monitors, actively detects, and can reactively stop and kill ransomware activity on managed Windows devices.

With ransomware being one of the most common cyber threats businesses face today, this new protection capability built natively into the Pulseway Agent provides an additional layer of security. By analyzing the behavior of files, our proprietary technology can isolate affected machines from the network while attempting to stop malicious ransomware processes to prevent the ransomware from spreading.

To take advantage of this new feature, simply enable your Ransomware Detection license in the Endpoint Protection module, configure a Ransomware Detection Policy, and either manually apply the policy to one or more supported devices, or apply the Policy to your Organizations, Sites, or Groups. Keep in mind that Organization / Site / Group policies will take precedence over any policy manually applied to an individual device.

NOTE: The previous “Antivirus” module has been renamed to “Endpoint Protection” and now includes Licensing, Configuration, Status, and History for Antivirus and Ransomware Detection.

The Pulseway mobile application also supports operational management of Ransomware Detection.

PSA 2-Way Integration

We have improved the PSA integrations for both Autotask PSA and ConnectWise Manage. The changes include several enhancements to increase efficiency through change automation:

• We now have bi-directional change management between RMM notifications and PSA tickets
  • When a notification changes in the RMM, if it was already associated with a PSA ticket, the ticket will be updated automatically with information about the change.
  • New improvements to Automation Workflows allow more comprehensive management of changes.
• We have introduced the ability to map RMM devices and PSA configuration items
  • Devices can be optionally mapped to existing PSA configuration items, or the mapping can be configured to create a new PSA configuration item that will automatically be associated (mapped) with the RMM device.
  • Mapped devices will automatically be linked to PSA tickets that are associated with RMM notifications for the given device.
    
  • We have added NEW PSA ticket management capabilities to RMM Automation Workflows for customized process automation
    • New Trigger
      • PSA Ticket has closed – will trigger when a PSA Ticket that is associated with an RMM object (device or notification) has closed in the PSA.
        
    • New Conditions
      • PSA Ticket has been created – provides true/false validation logic to determine if a PSA Ticket was already created for the selected Trigger type.
      • PSA Ticket has been opened for the same alert within “x” hours – this is useful when a new RMM notification is triggered but you want to validate whether there is still an open PSA ticket for a previous RMM notification of the same type, within a configurable timeframe. Using this option allows you to build workflows that update previously opened PSA tickets.
        
    • New Actions – the actions will show PSA vendor-specific attributes (ie. Queue, Priority, Status, etc) when a PSA integration is active. When no integration is active, the vendor-specific attributes will not be available within these actions.
      • Create Ticket – Allows creation of a new PSA ticket.
        
      • Update Ticket – Allows updating of an existing PSA ticket.
        
  • We have updated the notification pages to provide a contextual deep link for easy navigation to the associated PSA Ticket
    

System Details Accessibility Improvements

Several product areas have been updated to allow System Details to be accessed without requiring a user to specifically navigate to the All Systems page where this functionality currently resides. This will improve the time it takes technicians to perform workflows where there is a need to work with System Details for one or more devices.

• New “Pin” icon in the tool bar and available throughout the product. This feature enables pinned devices to be easily recalled anywhere in the product. Just click the pin icon and you will have instant access to your pinned systems without being redirected to another page.
  
• Enhanced Quick Search allowing direct, inline access to System Details when selecting a device.
  
• Network Topology has been enhanced to show System Details inline when working with individual devices – gone is the need to be redirected to the All Systems page!
  

Additional Platform Improvements

OAuth 2.0 for Microsoft O365

Support for modern authentication (using OAuth 2.0) has been introduced for customers utilizing an Office 365 mailbox for email notifications. This is in response to Microsoft's lifecycle announcement, in which they indicate that they will begin deprecating Basic Authentication.

When using the Basic/Legacy Authentication, the application sends a username and password with every request, and the Exchange service account is granted access to relevant mailboxes using the Application Impersonation role. With Modern Authentication, full access to all mailboxes permission is granted to the RMM application as part of the consent flow. Modern Authentication is based on the OAuth 2.0 protocol which is a token-based authentication and this design ensures that your global administrator credentials are never stored in RMM for mail parsing.

With token-based authentication, users would enter their username and password to get a token. This token provides access to the resource for a specific time period. The token is auto-renewed as long as the credentials entered in the parser settings are still valid.

Please refer to this KB article for more detailed information and configuration guidance.

Key Feature Enhancements

Network Monitoring

New Topology Map - We've introduced a ground-up rebuild of the Topology Map, to provide you with improved visual control and management which will result in better overall visibility. 

Some of the new customization capabilities include the ability to change device types, create custom devices and logical groupings, and rearrange network relationships. 

In addition, we’ve added the ability to send SSH Commands to supported network devices directly from the Topology Map, and the network device configurations support the direct assignment of newly added SNMP Profiles. 

SNMP Profiles – SNMP monitoring can now be configured centrally, using the new SNMP Profiles. An SNMP Profile is simply a container of relevant SNMP Variables and alert criteria that pertain to a specific type of device, which is then easily applied to the related network devices. 

Included in SNMP Profiles is the ability to configure intelligent, conditional alerts. 

Workflow Integration for SNMP Alerts - Workflows will now support triggers based on SNMP Alerts. When a device triggers an alert, a workflow can now capture the alert, evaluate additional SNMP Variable values, and execute user defined SSH commands to the device or any other workflow actions. 

Search

Systems Quick Search - Users can now find systems from anywhere in the product by searching for the System Name or Logged In User.

In addition to quickly providing a list of relevant machines based on the search criteria, the quick search component will remember recent systems and will also provide direct, contextual navigation functions like bringing a user to the System Details page or the new Advanced Search page.

Systems Advanced Search – In addition to the Quick Search feature, we have introduced a brand new, more detailed and functional Advanced Search page to help users quickly find systems. The new page also provides configurable columns to provide instant visibility of certain data fields. 

The new table allows users to customize columns and filters and save the configuration as “Views”. Views can be kept private, made public, or shared with fellow Team members. 

Remote Control

Remote Control Private Desktop Sessions – Introducing support for Windows Private Remote Desktop Sessions. Private Sessions allow you to establish a remote desktop session without sharing the session of an existing user.

This feature has two options available, both of which establish a single Remote Desktop Session with a target Windows Agent, but using different methods with unique functionality:

1. Launch a new Pulseway RDP Session – this option is provided using proprietary Pulseway technology, which includes the Pulseway target Agent, the Remote Control Client Application and User Experience, and the end-to-end, encrypted communication channel.
2. Launch a new Session using the Microsoft RDP Client – this option leverages the native MS RDP Client to provide the Private Remote Desktop Session. It works by the Web App instantiating the native Microsoft RDP Client on the source machine, and securely tunneling the communication between the source machine and target Windows Agent by leveraging the Pulseway Agent’s end-to-end encrypted, communication channel. The immediate benefits are that this is an alternative option for connecting to Windows Agents, and also supports native MS RDP functions immediately, like the ability to Remotely Print.

Remote Control UI and UX Improvements

• UI Modernization - We moved the Remote Control application File menu to a new Tool Bar
  
• Categorization of Remote Control connection types and methods - As we add new features like the new Private Desktop options, we will continue to improve the user experience where we can. For this release, we have categorized Remote Control to help technicians quickly choose the best method of connecting to a target machine, depending on the circumstance.
  

Additional Platform Improvements

Endpoint Policies – In continuation of our efforts to centralize the functionality of the Pulseway Manager for more effective Policy-based management of Systems, you can now configure Windows Performance Counter Monitoring and Alerting from within Endpoint Policies.

Not only does this change centralize the management of Windows Performance Counter monitoring, but the configuration for alerts supports multiple alert conditions per counter, which provides you with an ability to generate alerts with different priorities, based on different threshold conditions.

Centralized Autotask PSA Integration – This release centralizes the configuration of the integration, which moves the management and integration communication from individually configured Agents to the Pulseway Platform. In addition, Pulseway Organizations, Sites, and Groups can be mapped to Autotask Companies and Queues. Finally, the newly designed integration now supports ticket creation for offline notifications.

Ad-hoc 3pp Application Installation and Patch Policy Management – We added a new Patch Management section to the System Details page with the ability to dynamically install third-party applications from our 3pp Catalog even if the target system is not aligned with a Patch Policy.

In addition, this new feature supports the assignment, change, and removal of Patch Policies as well as an ability to dynamically run the assigned Patch Policy for a selected System.

• Note that although this feature is currently only available within the Pulseway Mobile App, it will be available in the Web App upon completion of the newly designed System Details page, which is expected to be completed in the coming months.

Audit – We have updated our engine to collect more information about hardware, security (AV), status, users, and network information. We’ve also introduced new data fields called “System Fields” that will be updated on a more real-time frequency than standard Audit fields.

Some new data will be available in the new Advanced Search page (e.g. logged in users) and will be added to existing Reports such as the updated Executive Report. However, much of the data has been added as a foundation to be made available once we release our upcoming rebuilt System Details page, and once we update our Reporting Engine.

Custom Field Enhancements – Custom Fields are no longer limited to Systems and Global only. With this release, we’ve expanded the assignment of Custom Fields to include Organization, Site, and Group contexts.

Context is assigned during the creation of a Custom Field. Systems automatically inherit parent values unless and until the value is overwritten at the system level.

For System Automation, the evaluation of Custom Field values occurs from the “bottom, up”. Meaning, if a System has a Custom Field of “A” and its Organization has the same Custom Field set to a value of “B”, automation will evaluate the value at the System level.

One of the key benefits of this extension is not only the ability to assign data points and values at all the levels of System containerization, but also the ability to have values change at any level automatically as part of Workflows.

Invite Team Members – Instead of manually creating accounts, you can now also provide the email addresses of target users and assign them to a specific Team. The users will receive an email with a secure link which can be used for them to self-register with the product.

This release includes several enhancements for the macOS and Linux Agents

macOS and Linux Agent Settings can now be centrally managed with Endpoint Policies. Additionally, we made an enhancement to the Endpoint Policy UI that allows you to quickly identify the supported features based on a specific Agent Operating System.

With Automation Workflows, you can now run scripts for both macOS and Linux Agents. In addition, Workflows now include several macOS and Linux Notifications, allowing you to create advanced automated processes for these supported Agent Operating Systems.

• macOS Notifications
  • Website not available
  • Slow ping responses
  • Low HDD space
• Linux Notifications
  • Website not available
  • Slow ping responses
  • Low HDD space
  • Service stopped
  • Port closed
  • User login

Additional macOS Improvements

Apple M1 - Our macOS Agent now runs natively on supported macOS versions that are installed on hardware that uses the Apple M1 chip.

macOS Agents now include support for our recently released ‘Disable Remote Control’ feature. With this feature, you can now extend the ability for macOS end-users to disable remote control from the Agent system tray context menu. 

Automation! With this release, you can now create and run Bash Scripts for macOS and we’ve also included support for Tasks.

Additional Linux Improvements

Within the System Details screen, you can now view ALL Linux services regardless of whether they are monitored or not.

Linux Agents now include Proxy support for Agent registration.

General Improvements

• Fixed an issue with Terminal crashing on Linux Agents

Active Directory Discovery and Deployment

You can now discover computers from Active Directory through the Discovery & Deployment probes if they are a domain member. Additionally, you can now deploy the Pulseway Windows Agent through Group Policy Objects for all domain-joined computers or for just a selection of Organizational Units. This will automatically enrol newly added computers in Active Directory to Pulseway and place them in the correct Agent Group which in turn will apply the endpoint monitoring policies, optionally install an antivirus product, and start managing operating system and 3rd party patches too.

IT Glue is now integrated within Pulseway

Bring IT Documentation in your daily workflow through the IT Glue integration. Within the system details screen you can now access asset information, related documents, and related passwords for the matching IT Glue configuration.

Remote Login for Windows

Remotely login into monitored systems through the Pulseway ecosystem without disclosing credentials to people in front of the computer. This feature can be enabled from endpoint policies or locally on each system.

Allow End-Users to Disable Remote Control

Within an endpoint policy, once you enable the system tray icon for end-users, you can now also enable the option to locally disable remote control on each system from within the system tray context menu.

Remote Control Performance Metrics

We have added a mechanism in Remote Control to capture and measure various performance statistics to help you understand the performance of a session, and to help us continue to improve performance of the product.

Much of the work is done behind the scenes, but you'll find a new menu setting in Remote Control called “Show Session Health” which, if enabled, displays a visual indication of session RTT (Round Trip Time).

In addition, we have also added a menu setting called “Send Report” which allows you to provide us quickly and easily with feedback of your session, which will automatically include the performance statistics.

UI Update

As part of our ongoing effort to modernize and standardize the UI, the Patch Management History page has been redesigned.

General Improvements

• Custom Fields CSV Report Template now renders custom field values as columns rather than having each value on a separate row
• Fixed an issue with the mobile app not rendering certain modal dialogs on iPads running iOS 12
• Fixed an issue where the exported CSV document would contain data in an incorrect format

Manage Windows Processes via Endpoint Policies

With the latest update to Endpoint Policies, you can configure Windows Processes directly in the Web Application using the NEW Processes category.

General Improvements

• Fixed an issue where a Script execution output would not be fully visible
• Updated Devices in Network Monitoring to enable the selection of Mac Addresses
• Fixed an issue where the Remote Desktop installer links would not be visible for some operating systems
• Improved performance when evaluating System Scopes

All Systems page feature upgrades

The latest update for the All Systems page is packed with new features focused on productivity and user experience.

Multi-tab support for Systems
With the new support for tabs you can easily switch back and forth different views and effortlessly multitask between systems.

Create shortcuts for your Favorite actions
You can now pin your most used modules and create shortcuts to further enhance your productivity.

Updated Search Experience & General User Interface
Continuing our efforts to deliver a simple and intuitive user interface, we have redesigned our search experience and modernized the overall look and feel of the All Systems page.

Additional User Experience Enhancements

Further user interface improvements to four additional pages:

General Improvements

• Removed unnecessary required fields for Email Account Settings
• Fixed an issue where the copy functionality would not work in the Two Factor Authentication page
• Fixed an issue in the device access filter for Account Devices

Network Monitoring Improvements

Search, filter and quickly find network devices with the new Device List

General Improvements

• Bugfixes in the left navigation menu
• Fix an issue when deleting Systems
• Fixed an issue where the Bitdefender antivirus would sometimes remain stuck on Uninstalling
• Updated Whitelisted IP checks for Rest APIs

Enhanced Windows Service Monitoring via Endpoint Policies

Windows Service Monitoring can now be configured directly in the Web Application, within Endpoint Policies, accessible using the NEW Monitored Service category. In addition, a new Monitored Services section has been added to the Services feature page when working with an online System, providing a distinction of general Service information and those Services being actively monitored.

Bitdefender Deployment Policies

Bitdefender integration has been enhanced to support automatic deployment and uninstallation using Antivirus Policies. Deployment configurations for Bitdefender can be created and managed from Server Admin / Configuration when defining an Antivirus Policy for an Organization, Site, or Group.

Applying this type of Antivirus Policy will deploy Bitdefender on supported Systems within the given Org structure where the policy is applied, join the Systems to the selected Bitdefender company, and install the selected Bitdefender modules.

Installation is automated for both existing Systems and newly provisioned Systems.

NOTE:

• Changes to a previously configured Policy will be applied to newly provisioned Systems only
• Removal of the Bitdefender Antivirus Policy will result in immediate uninstallation of Bitdefender from existing Systems

Filter By Custom Fields In System Scopes

Scopes have been enhanced to include the use of Custom Fields, which supports multiple Rules with the ability to match Any or All rules, the addition of Organizations and Sites to the Context selection, and Network Device has been added as a new System Type.

Third Party Patching Now Supports 175 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 28 added since the last update:

General Improvements

• Monitoring and Management of Microsoft SQL Server 2014 and higher is now supported
• Alligned the user session status messages to match the ones used by the Windows operating system

Network Monitoring Improvements

Search, filter and quickly find network devices with the new Device List

General Improvements

• Bugfixes in the left navigation menu
• Fix an issue when deleting Systems
• Fixed an issue where the Bitdefender antivirus would sometimes remain stuck on Uninstalling
• Updated Whitelisted IP checks for Rest APIs

ARM64 Linux Agent

With the 8.8.9 Linux Agent, you can now install Pulseway on ARM64-based devices (Raspberry Pi 3 and 4).

Offline System Applications & Asset Info

You can now view asset info and installed applications for offline Windows systems showing last known information.

General Improvements

• Bugfixes to Last Seen Online column sorting in Manage Systems

IP Whitelisting

Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.

2FA Enforcement for Scripts and Custom Titles

Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.

General Improvements

• Systems in End User Accounts are now filtered by the selected customer/organization
• Bitdefender licensing fixes for installing the EDR module
• UI fixes in the system details page
• Bugfix for the Executive CSV report template not rendering in some rare cases

BitDefender: Endpoint Deployment and Management

Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional in-app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.

Faster Remote Control Connections

We've greatly reduced the amount of time required to start remote control sessions from the WebApp allowing you to get to the endpoints without delay.

Run Remote Control App Without Admin Rights

The latest version of the remote control app, no longer requires elevation when it's launched in a directory where the local user has full access to.

New installations will also be placed in the Application Data folder by default for the current user, eliminating the need of elevation.

Group Policies updates

We have redesigned the Group Policies page to make it easier for you to exploit the full power of Pulseway policies. With a simplified design and the addition of an integrated search functionality, you can find any group policy setting with just a few clicks.

Search and move Scripts

Simplify the way you manage scripts with the addition of search and move.

Client Portal Conversations

Pulseway Client Portal now includes a built-in chat function that allows the end user to communicate directly with a technician. This can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician.

Automation Workflows: Run assigned patch policy

Start patching systems as they get added to Pulseway using the new Run Assigned Patch Policy action, now available for the System Registered workflow trigger.

Remote Desktop Improvements

Introducing Adaptive FPS to deliver the optimum resolution for the current network connection, resulting in an enhanced user experience.

BitDefender: In-product trial set-up, purchasing and provisioning now available

We have made it easier to quickly get the EDR protection you need by making it possible to trial, purchase and provision Bitdefender AV, including EDR, from within the Pulseway RMM. Users can set up a free trial from the AntiVirus section of the WebApp, then purchase directly from the billing section. The new license can than be provisioned directly from the WebApp as well.

Remote Control for macOS performance enhancements

We have launched an improved Remote Control engine for macOS WebApp component that delivers speed and performance enhancements. The latest release also introduces support for monitor selection.

New Performance Counter Trigger for Automation Workflows

You can now trigger workflow executions from Performance Counter notifications and evaluate Name, Category and Instance in conditions to build even more customisable workflows for your IT processes.

New Event Log Trigger for Automation Workflows

Trigger workflow executions from Event Logs notifications and evaluate Event Id, Level, Message, Name, Source and Filter Title in conditions.

Introducing Client Portal

Interactive, conditional troubleshooters can be used to ask questions, provide answers, and run self remediation scripts and tasks based on user input. Pulseway Client Portal can be used to standardize IT processes, empower end-users and reduce the workload on your support team.

Improved Remote Control Engine

We've launched an improved Remote Control engine that delivers 3x performance improvements on Windows and also introduces clipboard file transfer. We're working on bringing the same significant improvements for macOS in the near future.

Third Party Patching Now Supports 147 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 14 added since the last update:

Enhanced Network Monitoring

We've enhanced the Discovery & Deployment engine to support much faster discovery scans and enhanced analysis during deployment, to show more information should there be any connectivity issues. Network Monitoring now has better detection of network devices through Nmap and support for the network definition, giving more control over the discovery settings.

Optional Windows Updates are now supported

Pulseway now supports installing Windows Updates from Microsoft's optional distribution channel which is commonly used for Windows Feature Updates.

Enabling Remote Control from macOS

With the latest update to Pulseway's Remote Control solution, you can now directly control systems from the Web App, on your macOS.

This enhancement gives you the complete freedom, to take control of any Windows or macOS systems, from absolutely any device (macOS, Windows, iOS, and Android).

Introducing support for installing Windows Feature Updates

Keep your systems secure by installing the latest Windows Feature Updates through Pulseway.

These updates will show up just like any other Windows updates allowing you to install them through Patch Management, through a group command or on each system at a time.

Introducing iOS widgets

We've introduced our popular Web App Dashboard to your favorite device. Get an instant overview of all your critical systems straight from the home page of your iOS device. Customize the views and widgets, and see in real-time, the data that is important to you. Android update is coming soon.

3rd Party Software Policy Rules Redesign

Managing 3rd party software policy rules has never been easier.

Save time installing, updating and uninstalling over 130 applications with our new intuitive design.

Automation Workflows 2.0

Build faster, more intuitive workflows with the newly redesigned user interface and copy-paste support for actions and conditions.

Siri Shortcuts

Pulseway is now the world's first voice-controlled RMM. Ask Siri to run patch policies, reboot systems, control the maintenance mode and more.

Get started by opening the Pulseway app and find Siri Shortcuts under the Settings tab.

Web Dashboard Public Links

Share web dashboards with coworkers or clients so they can stay on top of their IT environment. It's now easier than ever to put dashboards on a TV that's always on, enable public access for your dashboard and open the link on any browser.

While in full screen mode you can now switch from one dashboard to another or have them switch automatically on an interval.

Third Party Patching Now Supports 133 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 11 added since the last update:

Introducing Web Dashboards

With the introduction of Web Dashboards, you now have a complete hawk-eye overview from the Pulseway Web App. Customize your views and widgets, to see the customers or systems you care about in real-time and the Web Dashboard does not stop at read-only data, you can drill down on the information to get further insight and take appropriate action if required. You can build and save as many Dashboard views as you like, and you'll have the ability to go full screen so that you can pin your saved views in full screen on your monitor.

Introducing Network Monitoring

Pulseway’s Network Monitoring gives you total visibility across your network. With automatic discovery and diagramming, managing the network becomes simple, intuitive and efficient.

• Seamless integration with the Pulseway RMM platform
• Automatic device discovery to ensure total coverage
• Visualize your network with an intuitive topology map
• Be visually alerted to device status on color-coded topology map
• Automate alerting and remediation with workflow automation
• Remote control into devices to troubleshoot from anywhere
• Automatically discover newly added devices to protect your network

Topology map:

View network devices from anywhere:

Monitor availability, ports and SNMP variables:

Take control with SSH:

Third Party Patching Now Supports 122 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 9 added since the last update:

• .NET Core ASP Runtime
• .NET Core Runtime
• .NET Core SDK
• 8x8
• Apache Tomcat
• Docker Desktop
• HxD
• Opera
• Rufus

Custom Fields Reports

You can now create custom field reports using the custom fields template and also include selected system custom fields in the existing asset reports.

Custom Fields Editing

You can now edit custom field values from the system details on the webapp and on the mobile apps.

Remote Control for macOS

Pulseway Remote Control now covers both Windows and macOS offering customers an all-in-one remote monitoring and management solution.

Extend Your RMM With Custom Fields

Custom fields allow you extend RMM functionality with data fields that matter to you. You can use custom fields to collect information from systems that later on will determine the execution flow of automation workflows or you can use them to store the state of your self-remediation strategy. You can use a system-scoped custom field to store the OS release number and then use an automation script that based on the release number it will download and install the appropriate feature update. A global-scoped custom field will have only one value on the entire Pulseway instance and would come in handy should you want to have a workflow send an email should multiple systems go offline in a short period of time.

Automation Workflows Tokens

Drop placeholder tokens into the Send Email automation workflow action that will be replaced with the system name, agent group, organization, notification details and more.

Third Party Patching Now Supports 113 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 5 added since the last update:

• Atom (portable)
• SourceTree
• Jabra Direct
• Tortoise Git
• Greenshot

Ticketing Webapp Integration

To further our integration with Pulseway PSA, in addition to your Mobile Apps you can now access your service desk from the Pulseway Webapp. Improve the efficiency and productivity of your technicians by allowing them to view, edit and create tickets with just a few clicks. This allows tickets to be updated in real time, without having to switch platforms, saving you time and making you more efficient.

Cloud Backup Improvements

Get a detailed view of your Backup Job history with our re-designed Backup Details page.

Third Party Patching Now Supports 108 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 5 added since the last update – these include ShareX, Amazon Coretto, LogMeIn Client, Process Hacker and WinMerge.

Introducing Ticketing inside Pulseway RMM

To further our integration with Pulseway PSA, you can now access your service desk from any mobile device via Pulseway mobile apps. Improve the efficiency and productivity of your technicians by allowing them to view, edit and create tickets with just a few taps wherever they are. This allows tickets to be updated in real time, without having to switch platforms, saving you time and making you more efficient. In the second stage of this, we will be rolling out ticketing to the Web App and adding integrations to Zendesk.

More Customization for Automation with Variables

To further give you more depth and options, you can enhance your automation by utilizing inputs and outputs from your scripts to use as custom field values in the workflow. This gives you more control as you can use variables gathered from outside the tool to dynamically control auto-remediation execution paths.

Third Party Patching Now Supports 102 Titles

We continue to add new titles to the 3rd Party Patch Management application catalog, with 18 added since the last update – these include InkScape, CutePDF Writer, Splashtop and VMware Tools.

Enhance Your Automation with Custom Fields

After the release of Automation Workflows, our auto-remediate engine, we are excited to introduce Custom Fields, which allows you to use custom fields in your workflow condition rules to create more robust execution paths. On top of that, you can update custom field values with the new Change Custom Field Value action.

iPad Multitasking (Split-View)

You can now use two apps at the same time, for example, you can view your Pulseway systems while writing an email to your colleague.

86 3rd Party Patch Management Titles

Microsoft Edge, GIMP and 9 more titles have joined the officially supported 3rd party application catalog.

Central Tag Management

Introducing an all-new way of managing tags with our latest list design, giving you a complete central overview of all your tags, and allowing you to easily manage them. See all the machines associated with a tag, and effortlessly add new systems using the intuitive search option.

Automation: End Workflows Step

You can now stop a workflow at any stage using the 'End Workflow' step. This action will also allow you to determine the outcome of the workflow by selecting 'Success' or 'Fail'.

Introducing Automation Workflows

Introducing the full release of Automation Workflows, which brings auto-remediation to your Pulseway platform. Workflows are an extension of notifications that will automatically perform remediation actions based on steps that are defined and customized by you. With an intuitive workflow builder, your resolution process can be as comprehensive as you need, so that you can cover all scenarios and outcomes.

Centralizing Patch Management and Antivirus Policies

In addition to Endpoint Policies, centrally apply your patching and antivirus policies to your Organizations, Sites or Agent Groups, allowing newly enrolled endpoints to automatically assign configured policies without manual intervention.

75 Third-Party Patching Titles and Growing

Our third-party patching catalog continues to grow, with the addition of Microsoft Office 2019 Professional suite of applications and WeChat, brings the total to 75 out of the box supported titles. In addition to these titles, you can also use our custom titles module to patch unique applications that are specific to your business.

Brand New Automation Workflow Preview 1

Pulseway releases the Preview 1 of the brand new Automation Engine. The release will combine workflow auto-remediation technology with the simplicity and ease-of-use of Pulseway. In Preview 1, users will have the ability to create workflows and set up triggers for high usage of CPU to get a sneak peek at how the final release will look like at the end of March.

Support for Custom Third Party Titles Patching

With the new addition of Custom Third Party Software Titles Patching, internal IT departments and MSPs can now customize their security and patching practices by adding unique software titles that are applicable to their own IT environments. Pulseway users can simply add a URL to the application installer of their custom title and add some rule definitions, and the third party application will be added to the list for patching automation.

Introducing Pulseway MSP Toolkit 2.0

MSP Toolkit 2.0 gives instant access to a huge library of tools, templates and information, training guides on Google Ads and other digital channels and real-time self assessment tools that will evaluate an MSP service offering and pricing strategy compared to their local competitors. In addition Pulseway partnered with industry experts like TruMethods’ Gary Pica deliver unique training material for all Pulseway partners. The new Toolkit comes at no extra cost and is available to all Pulsew ay MSP customers.

Pulseway MSP Toolkit 2.0 will include:

• Expert Training Videos
• MSP Assessment Platform
• Pre-built Email Templates
• White-Labeled Service Brochures
• Design Studio
• Pricing Guides
• Modern Marketing Training
• Sales Training

Editing Scopes from your Pulseway Android App

Android users can now edit scopes straight from their mobile phones with the latest version of Pulseway Android App.

Introducing the All-New, Integrated Cloud Backup

Pulseway Cloud Backup features seamless backup support for workstations and servers and offers control from both a web-based console and from iOS and Android mobile applications.

Pulseway Cloud Backup delivers a clean and easy-to-use interface that allows users to check backup statuses, calculate backup health score, schedule backup jobs, and recover data for physical and virtual servers, workstations and documents. This new feature helps organizations ensure that their data is always protected.

Support for New Hardware Sensors and GPU

We've added support for new motherboard chipsets, new AMD processors and AMD / NVIDIA Graphics Card monitoring.

Multi-Monitor Support for Mobile Remote Control

To follow up on the feedback on the Mobile Remote Control launch, we have now added support for Multi-Monitor selection for both iOS and Android apps. Seamlessly switch between screens while controlling the machine from your mobile device.

Mobile Remote Control for the Mobile Apps (iOS and Android)

Introducing the brand new Mobile Remote Control built directly into the mobile app. Thanks to the new release, Pulseway customers can now access files and applications, and help users and control remote systems as if they were sitting right in front of it from anywhere at any time.

Pulseway Mobile Remote Control enables a simple, reliable, and fluid remote access to any monitored systems for unattended support. Built using a proprietary protocol optimized for best performance, it allows the user to control any user session on the computer. No need to open ports to access the systems, Pulseway handles the communication for its users while keeping all the traffic encrypted end-to-end. The new feature can be accessed through the built-in Remote Control feature in the Computer Details section.

New 3rd Party Software Titles Added

We've added the following new software titles to our 3rd party patch management catalog:

• Dropbox
• Google Backup and Sync
• Malwarebytes
• OpenVPN
• TreeSize Free
• Zoom

Enforce 2FA for All User Accounts

Following up on the 2FA update last month you can now secure your Pulseway instance by enforcing two factor authentication for all user accounts. You can enable the setting from the WebApp on the Server Admin -> Settings page under the Security tab.

You can also reduce the number of two factor authentication prompts for the Remote Control app (desktop app update pending).

Finally, we've added support for restricting access to the Pulseway Dashboard and Pulseway Remote Control apps if a user account doesn't have two factor authentication enabled.

Remote Control (Beta) Is Now Available for the Mobile Apps (iOS and Android)

You can now remote in and take control of any user session straight from the app. Android app is going to be released soon.

New 3rd Party Software Titles Added

We've added the following new software titles to our 3rd party patch management catalog:

• Microsoft Office 365 Business (all apps)
• Microsoft Office 365 Business - Access
• Microsoft Office 365 Business - Excel
• Microsoft Office 365 Business - OneNote
• Microsoft Office 365 Business - Outlook
• Microsoft Office 365 Business - PowerPoint
• Microsoft Office 365 Business - Publisher
• Microsoft Office 365 Business - Word
• Microsoft Teams
• 7-zip (64-bit)
• Evernote
• FileZilla
• LibreOffice
• Skype for Business
• Slack
• Skype
• Adobe Flash Player
• Git
• OpenOffice
• Visual Studio Code
• GoToMeeting
• Foxit Reader
• Citrix Workspace 19
• AdoptJDK
• AdoptJRE

Introducing a New Enhanced Version of Two-factor Authentication

We have introduced the newly enhanced 2FA. Two factor authentication (2FA) is an additional security layer that will require an additional step to access your account or perform certain operations.

You can opt to receive Push notifications on your mobile apps to approve authentication requests or use a TOTP app (Time-based One-Time Passcode) like Google Authenticator, Authy or 1Password.

We also generate a few backup codes which you can keep safe in the event where you don't have access to your mobile devices and you need to access your account. These codes can only be used once.

Learn how to get started with 2FA here.

Remote Desktop User Chat

We've added live chat to Remote Desktop so you can collaborate with the person sitting in front of the remote computer. Chat can be initiated by the Pulseway operator or the person who's computer is remotely controlled.

Learn how to get started with User Chat here.

The Android Application Now Supports German

The application will now automatically switch to German if your phone's language is set to German.

Export Reports in CSV Format

To improve the reporting functionality within Pulseway, we've added support for generating Pulseway reports into the CSV (Comma Separated Values) format. This lets you export metrics into a machine-readable format allowing you to build custom visualizations and report layouts using tools like Microsoft Excel.

Additional 3 Party Patching Titles

The following titles have been added with this release: 7-zip (64-bit), Evernote, FileZilla, LibreOffice and Skype for Business. For the full list of titles supported click here.

Remote Desktop File Transfer

You can now send and receive files from both the source and the destination computer. It's as simple as selecting a file and clicking on the arrow on the top of the dialogue to initiate the transfer.

The newly added File Transfer feature can be accessed from the main menu of the remote desktop session window. In order to establish a remote desktop session, you can either use the Pulseway Dashboard or Pulseway Remote Desktop application.

Additional 3rd Party Titles

We are continuing to add more and more titles for our 3rd Party Management engine. This release includes the following titles:

Java JDK 8 - update 201 (32 bit), Java JDK 8 - update 201 (64 bit), Putty (32 bit), Putty (64 bit), Skype, WinRar (32 bit), WinRar (64 bit), Git, PDFCreator, CCleaner

System Scopes Access Changes

We have tightened the access to system scopes and team members will only be able to see the scopes where their team has access to all the systems in that scope. Administrators will continue to have unrestricted access across all system scopes and Pulseway features while user-defined teams will see just the scopes that are relevant to their current access level. Additionally, users who are not on the Administrators team will no longer have the ability to create or modify system scopes.

Automation Tasks and Scheduled Reports Changes

Tasks and reports visibility has also changed to show the entries that are configured using system scopes that the user’s team has access to. In addition to the scope check, we’ve also introduced a “Run as Team” setting for scheduled tasks and reports that will allow you to specify a team which will be used as an additional filter on top of the system scopes. Basically, “Run as Team” setting will allow scheduled tasks and reports to run only on the systems accessible to that team.

Automation tasks executions will filter out the systems that the currently logged user’s team doesn’t have access to. On the other hand, generated reports will only be shown to the team members of the user who ran the report and the administrators.

Introducing 3rd Party Patch Management

We have been listening and are thrilled to announce the introduction of our 3rd Party Patch Management module, which is designed to keep software up to date by plugging the vulnerabilities as soon as fixes are released. It has been designed with simplicity in mind and blends with our OS patch management module to ensure that your systems are patched and kept up to date.

Deploy commonly used software such as Mozilla Firefox, Adobe Acrobat Reader, Java Runtime Environment and more and we will make sure they stay up to date. Want to remove a piece of software? Just select the product name and mark it to be uninstalled and you’re done.

To get started, select some 3rd party software titles to be deployed, updated or uninstalled then configure the schedule on which patching will run and you’re ready to go.

And at the end of the month, generate patch report to see your patch compliance across your IT infrastructure and quickly identify the systems and software that needs to be updated to the latest version.

Additional titles added on 1st May 2019: 7-zip, Citrix Receiver, Citrix Workspace, Google Chrome, Java(TM) SE Development Kit 11 (64 bit)

Supported titles with this release: Adobe Acrobat Reader DC for Windows, iTunes for Windows, Java SE Runtime Environment 7 (32-bit), Java SE Runtime Environment 7 (64-bit), Java SE Runtime Environment 8 (32-bit), Java SE Runtime Environment 8 (64-bit), Microsoft .Net Framework 3.5 for Windows, Microsoft .Net Framework 4.7.2 for Windows, Mozilla Firefox x64 for Windows, Mozilla Firefox x86 for Windows, Notepad++ x64 for Windows, Notepad++ x86 for Windows, QuickTime for Windows, TeamViewer 13 for Windows, TeamViewer 14 for Windows, VMware Workstation Player, VMware Workstation Pro for Windows, WinZip for Windows.

1. Pulseway now integrates with ConnectWise Manage

The Pulseway integration to ConnectWise Manage drives service desk efficiency by:

• Mapping Pulseway Organizations, Sites and Agent Groups to ConnectWise companies
• Automatic service ticket creation within ConnectWise Manage (less work for the mutual partner)

2. Introducing the Pulseway MSP Toolkit

We are excited to launch our new MSP Toolkit, which is now available to all of our Team customers in the Pulseway Web App. The MSP Toolkit was designed to help our MSP customers to:

• Generate new leads through digital marketing
• Win new business with analytical sales and assessment proposals
• Cross-sell extra services to their existing clients
• Various other tips and tutorials for growth and expansion

The MSP Toolkit will continue to develop and expand its resources to further help Pulseway customers grow their business.

3. New report template: Automation Task Outputs

Last Task Execution Report template creates a report containing all the scripts outputs included in the task being executed. You can execute tasks with scripts that collect system info, perform an action and report on the result of the execution.

This release introduces several enhancements to the 6.0 major release:

1. Team system level access exceptions
2. Stand alone policies
3. Ability to filter notifications based on organizations, sites, agent groups and priorities

1. Team System Level Access Exceptions

Based on the feedback we have received from you on the 6.0 release, we are introducing system level access exceptions for teams. This feature is particularly useful when you want to grant a specific access level to a system group but want certain systems in that group to have a different access level.

By clicking the “Configure Exceptions” button, you can overwrite the access level for each system in the agent group:

After applying the changes, the exceptions will be highlighted in the group:

2. Policies

Policies are now stand-alone and reusable across organizations, sites and groups. The policies can also be inherited so you could assign a policy to an organization and have all the sites and agent groups inherit that policy. As well, you can overwrite a parent policy at a site or agent group level.

As soon as a policy is assigned it will take no more than a minute to be applied to all the agents.

3. Notification Filters

You can now filter the notifications you receive at the account level based on organization, sites, agent groups and notification priority.

The notification filters can be set for all organizations, can be inherited and you can also overwrite the filter at an organization, site or agent group level. With the notification filters you can refine the amount of email and push notifications you receive to only the ones that matter mostly to you. It’s worth noting that the alerts will still trigger and you will still be able to review them in the notification list but you can choose not to be notified by push or email for the ones that are not important.

Welcome to Pulseway 6.0, where we created a seamless environment that is going to make your experience a lot more streamlined.

We’ve made a lot of exciting changes

• The structure is now broken down into Organizations, Sites and Groups. Allowing you to organize your IT environment a lot more efficiently.
• Whenever you deploy new agents via network discovery, they’ll automatically join the organization where the probe exists, with set configurations already in place.
• User accounts will now belong to Teams, with set access rights to organizations.
• All users can collaborate on automation, patch management, reporting and billing, streamlining your operations and improving productivity.