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Schneider Associates

Spicy Support

Pulseway gives Schneider & Associates the flexibility to quickly resolve their IT issues outside of the office from any device.

“When I found Pulseway I was amazed that you get all these features, all this functionality, all these tools and all this support for a very minimal cost and something that is feasible for an IT department”

Company goal

The goal of the company is to provide sound insurance advice to all of their clients. They want to help them to protect as many aspects of their lives for the best rates as possible. Representing over 50 highly respected insurance companies they want to go the extra mile to serve a client’s needs as things change in their life/business.

Challenge

Mike Dixon, IT Administrator for Schneider & Associates, had two major issues when it came to his IT network. Firstly, he is the only IT person working for the company which means he has a lot of tasks to complete on a daily basis just to keep systems updated and well maintained. Secondly, is that he suffers from Multiple Sclerosis which means that there are periods where he is unable to make it into the office so there was a necessity to have a monitoring solution that would have a good remote aspect to it to help him during those times. “I looked at a lot of remote software but when I tested it out, they never offered the full functionality that I needed to be able to support our users. With Pulseway I am able to easily remote into my users’ machines even when I am stuck at home.”

The ability to solve IT issues without needing to be in the office

Pulseway’s Remote Desktop solution gives you the ability to remote into a client’s system as if you were right in front of it. The customer can allow access and immediately show the engineer the issue without the need for a long complicated explanation. This allows both parties to save time and allows Deskk to showcase the value of their services resolving issues in a timely manner

“It is really awesome that you guys have that team there that is so supportive and is trying in every way that they can to help me learn the program, the new features and implement them so I can make my network the best that it could possibly be and provide my users with the best support I can”

Non-intrusive remote support

When Mike needs to provide remote support for one of his users he is able to do it quickly and efficiently as his users can’t afford a long down-time with their machines “I’ve noticed that if I can get in there and repair a problem and get them back up and running as quickly as possible it works great. They are pretty flexible as they know their system isn’t going to be down for hours. A lot of the time I don’t’ even need to remote in so it is a big concern for my users that the issue is resolved in an efficient manner. They are always sending appreciative text messages when they can get back to working with their clients as quickly as possible.”

The Result

After having used the software for over 2 years, Mike is very happy working with Pulseway to ensure that the company’s critical machines are always operational. “It has made my job a lot easier being the only IT person and with the physical limitations that I have and the owner of the company is really happy with it and the problems that it is solving. Considering I had done so much research on remote monitoring and management software I was initially skeptical but willing to give it a try. The more I began to use it and the more I talked to the support team all of my doubts just kind of went away as I was able to see all the problems I could solve with it. I tell some of my friends about it and let them know they should definitely check Pulseway out.”

About Schneider & Associates

Schneider & Associates  is a family owned and operated Florida based insurance agency established in 2003. Currently operating out of two offices they offer a wide variety of insurance packages that are tailored to meet their clients’ individual needs and budgetary constraints.

Industry: Insurance

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5,200
CUSTOMERS
950,000
SYSTEMS MANAGED
750,000,000
CRITICAL ALERTS SENT