CASE STUDIES: SCHNEIDER & ASSOCIATES
How Schneider & Associates transformed its business with Pulseway
They have been able to become more effective and efficient by working proactively to maintain uptime, while responding faster to any issues that require their attention.TALK TO US
When I found Pulseway I was amazed that you get all these features, all this functionality, all these tools and all this support for a very minimal cost and something that is feasible for an IT department.
IT Administrator, Schneider & Associates
The goal of the company is to provide sound insurance advice to all of their clients. They want to help them to protect as many aspects of their lives for the best rates as possible. Representing over 50 highly respected insurance companies they want to go the extra mile to serve a client’s needs as things change in their life/business.
Mike Dixon, IT Administrator for Schneider & Associates, had two major issues when it came to his IT network. Firstly, he is the only IT person working for the company which means he has a lot of tasks to complete on a daily basis just to keep systems updated and well maintained. Secondly, is that he suffers from Multiple Sclerosis which means that there are periods where he is unable to make it into the office so there was a necessity to have a monitoring solution that would have a good remote aspect to it to help him during those times.
“I looked at a lot of remote software but when I tested it out, they never offered the full functionality that I needed to be able to support our users. With Pulseway I am able to easily remote into my users’ machines even when I am stuck at home.”
Solve IT issues from anywhere
Pulseway’s Remote Desktop solution gives you the ability to remote into a client’s system as if you were right in front of it. The customer can allow access and immediately show the engineer the issue without the need for a long complicated explanation. This allows both parties to save time and allows Deskk to showcase the value of their services resolving issues in a timely manner.
“It is really awesome that you guys have that team there that is so supportive and is trying in every way that they can to help me learn the program, the new features and implement them so I can make my network the best that it could possibly be and provide my users with the best support I can.”
Schneider & Associates is a family owned and operated Florida based insurance agency established in 2003. Currently operating out of two offices they offer a wide variety of insurance packages that are tailored to meet their clients’ individual needs and budgetary constraints.MORE ABOUT SCHNEIDER & ASSOCIATES