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Why You Should Become an MSP and How To Do It
05 Aug 2016

Why You Should Become an MSP and How To Do It

Many MSPs are in this profession by choice. But as the technology and the channel evolve, non-MSPs have no choice but to consider moving into managed services.
VARs in particular are in the hot seat. With a major focus on hardware, albeit buttressed by vertical market software or other specialization, and installation and set up, VARs are easy pickings for large vendors looking to broaden their direct base. VARs increasingly walk into a client only to find that HP or Dell were just there.

You Restarted the Server From Where?
24 May 2016

You Restarted the Server From Where?

MSPs and IT admins spend way too much time on call. No wonder so many complain about not having a life, what with working overtime chained to a console at a data or operations center, or just the cluttered desk the admin sadly calls home.
What’s worse, if the admin is visiting an end user, waiting for the dentist, or even taking a restroom break, problems can’t be dealt with, and common tasks such as system updates won’t happen. Now you have an overworked unhappy admin and irritated end users or MSP clients. Not a great combination. Meanwhile safety is at stake since emergencies such as breaches can’t be quickly dealt with.

Top Eight Considerations for Selecting the Right RMM Solution
14 Sep 2015

Top Eight Considerations for Selecting the Right RMM Solution

Managed IT services providers (MSPs) in charge of monitoring and managing your systems and your network health do so often using scripts, homegrown solutions, commercial software, or a combination of all of them. One problem with this approach is that you have a solution that become unsupportable over time because scripts can fail without proper maintenance. Homegrown solutions tend to fail with personnel changes and the person who supported that solution was a single point of failure. And using multiple commercial solutions fails because vendors often get into a finger-pointing match during troubleshooting sessions with each other, while the customer, you, suffers. But how do you go about selecting the right remote monitoring and management (RMM) solution? ...

5 Essential Tips on Growing your IT Consulting Business
13 May 2015

5 Essential Tips on Growing your IT Consulting Business

Growing your IT consulting business is difficult and can be an expensive undertaking. You have to differentiate yourself from your competitors in ways that have meaning and return on investment for your customers and your potential customers. In this post, we describe five essential tips to help you in your journey to grow a successful IT consulting business, to make your customers happy, and to provide the best possible services while doing so. ...

Mobilize your Monitoring and Management with Pulseway
23 Jan 2015

Mobilize your Monitoring and Management with Pulseway

There is a huge misconception that RMM solutions are solely for large enterprises. This simply isn't true. The right RMM solution, implemented in the right way, is a vital part of any IT department in a business. For small organizations, RMM can simplify management of their own or their clients IT, increase efficiency, improve uptime, and so much more.

Work from Anywhere
Being in your company's on-call rotation is no fun. You have to stay close to your computer at all times in fear that if you leave for a few minutes to run an errand or to have dinner, disaster will strike. Your momentary absence could cost your company a lot of money in the time that it takes you to make your way back to your computer. However, you carry a mobile device, or two, everywhere you go these days. ...