Best Remote Desktop Solution for MSPs and Internal IT Departments

 Wednesday 13 May, 2020
Best Remote Desktop Solution for MSPs and Internal IT Departments

As the COVID-19 pandemic continues to rage across the world, businesses are left with no other option but to embrace the concept of remote work. Since most businesses cannot afford a drop in productivity even during these critical times, it is imperative that they have the right tools in place to monitor their IT network and help their employees perform their tasks without a glitch.

Even before this sudden and drastic transition, remote desktop software was already sought-after in the IT industry due to its penchant for making life simpler for both technicians and employees. The right remote control software should only take a few minutes to set up and give technicians the ability to view and control endpoints at any location, at any time. It should enable users to start working on it with little to no onboarding. Most importantly, it should be secure and support any device or operating system.

With a variety of remote desktop software solutions available in the market that meet these capabilities, we're going to do a comparison of some of the best products around and find out how you can benefit from them.


As one of the most popular remote connectivity solutions available in the market, LogMeIn is a great tool to help you keep your business running smoothly irrespective of your work location. It enables easy sharing of data and collaboration among all your devices and lets you establish a remote desktop connection with an endpoint so you can start working on it as if you were right in front of it.

You can access system applications by subscribing to the ‘Pro' version of the software. In addition to desktop applications, you can also access your cloud applications and continue working from anywhere. In fact, there's no limit to the number of computers you can remotely access with the ‘Pro' package.

While this is a great choice for large businesses, it may not be an ideal one for small and medium-sized ones. Not only does it come with an expensive price tag, the range of features on offer may prove to be one too many for most users.


TeamViewer is one of the global leaders in providing remote connectivity solutions. It is a remote desktop software that comes with an array of features that include remote access, collaboration capabilities and support for different types of endpoints. TeamViewer combines these innovative features with enterprise-class security and scalability without the need for a VPN.

One of its notable features is its cross-platform capability. Since it comes in-built with Internet of Things (IoT) implementations, you can connect across different platforms like PC to PC, PC to mobile, mobile to PC and mobile to mobile.

Unfortunately, TeamViewer can be very expensive for small businesses. Although personal users can avail a free version, businesses need to pay a costly subscription fee to make use of all its available features.


When it comes to remote connectivity, Pulseway is the best choice for managed service providers (MSPs) and small businesses with internal IT teams. Most importantly, Pulseway has a lot more to offer in addition to its remote desktop capabilities. As a mobile-first, cloud-based solution, it is a product built to perform critical IT actions from anywhere.

Once you connect to the Pulseway app, you can remotely monitor your entire IT environment from any location. With its primary focus on security, it allows technicians to securely access any endpoint in the network and perform necessary IT tasks.

Pulseway's powerful automation engine helps you automate your day-to-day tasks and auto-remediate issues to boost efficiency. You can also automate the patching process with Pulseway and keep all the software in your IT environment up to date. Other features like asset discovery, server monitoring, NOC, etc., may also come in handy for IT professionals.

Why Remote Support is Critical for All Companies

Remote support is critical for companies in many industries where efficiency can be a game-changer in overcoming the competition. By remotely resolving IT issues, users can get better support and get back to their tasks without any delay.

Here's a brief list of what you can achieve with a powerful remote control software:

  • Save time in resolving issues
  • Boost productivity by improving efficiency
  • Increase profits by focusing on revenue-generating tasks
  • Eliminate hassle in resolving issues
  • Proactively monitor IT networks and prevent issues

Regardless of the choices available in the market, businesses and IT service providers that manage a vast network of endpoints need to equip their technicians with a powerful remote desktop software solution so they can perform complex IT actions without ever having to leave their workstations.

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