Make Pulseway more suitable to your needs with these extra add-ons.
Available with the Team and MSP plans.
Control Windows computers remotely to give instant client support or assistance.
Resolve issues quickly and efficiently without having to travel on-site. Remote Desktop
is billed per unique concurrent session.
$15 per month per additional RD session
Available with the Team and MSP plans.
Pulseway’s business management software seamlessly integrates with Pulseway RMM
to deliver the complete solution suite to manage your clients and your business more
efficiently. It includes a customer facing portal free of charge for external users to
view and manage their tickets.
$20 per month per user
Available with all Pulseway plans.
Centrally deploy and manage the AV protection and receive instant alerts if a threat has been detected.
$1.00 per workstation per month
$2.00 per server per month
Have a pricing or sales question?
Talk to our Solution Specialists who are on hand to answer any questions you might have.
You can monitor servers and workstations running Windows, Linux and Mac operating systems.
You can also monitor any application using the monitoring API. One Pulseway agent can monitor
websites, virtual machines, cloud instances, network attached devices and it is still considered
as a single monitored endpoint.
How many concurrent Remote Desktop sessions can I have?
The Pro plan doesn’t allow for Remote Desktop sessions. The Team
and the MSP plans allow for multiple concurrent Remote Desktop sessions. 1
concurrent session is included in the Team plan and 3 concurrent sessions
are included in the MSP plan. You can upgrade the number of concurrent Remote
Desktop sessions you have at any time.
What is the difference between the Pro plan and the Team plan?
The Team plan offers a collaborative environment with multi-account management,
Remote Desktop Control and additional features such as audit log, white labeling
and a notification archive. The Pro plan starts from just one endpoint, while
the Team plan starts at minimum 50 endpoints.
Can I add more endpoints later?
You can increase the number of endpoints you monitor at any time. There are no
minimum upgrade requirements for the Pro plan. For the Team
plan the minimum upgrade requirement is 25 endpoints. The minimum upgrade
for Pulseway MSP plan is 10 endpoints.
Can I switch between plans?
You can switch from any plan to any other plan at any time.
Can I get additional User Accounts and Remote Desktop Sessions?
With the Pro plan you are limited to one user account. With the Team
plan you get 50 User Accounts and one Remote Desktop session included with your
purchase. However you can purchase additional User Accounts and Remote Desktop sessions
and there is no limit to how many User Accounts or Remote Desktop sessions you can
Can I add more Pulseway Antivirus licences later?
You can increase the number of Antivirus licence you have at any time. There are
no minimum upgrade requirements for the Pro plan. For the Team and MSP plan the minimum
upgrade requirement is 10 Antivirus licences.
What is the difference between a server and a workstation?
Any agent deployed on a Windows Server Operating System is considered a server. Everything else is considered a workstation.
How many endpoints can I monitor?
With the Pro plan you can monitor between 1 and 50 endpoints. The
minimum entry requirement for the Team plan is 50 endpoints and you can
monitor up to 100,000 endpoints. The minimum entry point for the MSP plan is 25
endpoints and you can monitor up to 100,000 endpoints.
What is multi-account management?
Multiple accounts are only available with the Team and MSP plans. You can
create multiple user accounts, from read-only accounts to full administrative.
This lets you share the management of critical endpoints between your team
members. Additionally, you can offer visibility to clients so that they can see that
their endpoints are monitored.
Can I upgrade from the Pro plan to Team or MSP plan?
You can upgrade to the Team or the MSP plan at any
time and the upgraded price will be prorated.
What are the billing options?
The Pro plan and the Team plan are billed annually only. The
Pulseway MSP plan is billed monthly, with no contracts and no setup fees. A
yearly plan is also available with the MSP plan, and you can save 10% by paying
for a year upfront. Further discounts are available for longer-term contracts.
Can I pay monthly?
A monthly plan is available with the Pulseway MSP plan only. The minimum
entry point for the monthly MSP plan is 25 endpoints.
What is a PSA User Account?
A PSA User Account is a User on Pulseway’s Business Management software. You
can create user accounts for yourself and your team so that you can run your
business more efficiently. The business management solution includes
functionality for ticketing, project management, accounting, CRM, time-tracking,
invoicing, billing and help desk.