To find a solution that would allow the entire team to collaboratively manage critical
systems worldwide from a single interface. Additionally to find a way to free IT
engineers from long commutes to customer sites.
Al Clark III is a Senior Technical Specialist at Siemens Industry Inc., which is a
subsidiary of Siemens AG, a global powerhouse for over 165 years in electronics
and electrical engineering, operating in the industry, energy, healthcare, and
infrastructure & cities sectors.
IT infrastructure management is tough
“Managing our IT infrastructure was a very tough job” said Al Clark III, “especially
tough on those given the task of maintenance, on-call rotations, and outages.”
With the increasing need for a remote monitoring and management tool within
Siemens Industry Inc. Al looked for a solution that would allow his entire team to
collaboratively manage their computer systems worldwide from a single interface.
Mobile changed everything
“Unlike some other remote management tools that we looked at, Pulseway offered
a mobile first approach.” explained Al, “Every function that Pulseway is capable of
performing can be handled using a phone or tablet. What good is an alert if you
can't act upon it, regardless of your physical location?”
Using Pulseway turned out to make a great deal of sense for Siemens Industry Inc.
They had everything they needed in one place, with no requirement that they
stopped what they were doing and moved somewhere else to take care of critical
The IT and Sales Engineers lookup systems and get real-time information from their
mobile phones. The IT Staff perform system diagnostics and Windows Updates
quickly and efficiently without having to drive to customer sites or engage in
complicated logon processes.
“Pulseway support and communication with customers is one of the best I have ever
experienced,” described Al, “all of our questions are answered almost
Additionally to the support and communication efficiency, “the solution was
extremely easy to use and implement. We had things up and running within hours.”
Favorite aspects in a nutshell
Ease of use and error free statistics as well as the ability to control systems in realtime.
The whole team is now getting real-time information on critical systems worldwide,
not to mention they are able to take action immediately from their smartphones or
tablets when something goes wrong.