Schema Networks are a leading Managed Services Provider in California, and were
seeking a tool that would aid their entire team in providing real-time network
monitoring to their clients from a single interface. Something that was easy to
implement, deploy, manage and use.
What attracted them to Pulseway
The mobile app and the desktop command center.
Schema Networks is an Outsourced IT Service Provider mainly working with SMB’s
in the AEC (Architectural/Engineering/Construction) industries. They specialize in
providing Outsourced IT Support, Real-Time Network Monitoring, Datacenter
Hosting and Project Work.
Managing alerts in a meaningful way
Schema Networks needed to know at very basic level what’s operational and what’s
not. “We wanted a tool that we could deploy to our team and clients that would not
only enable us to monitor aspects of our network(s)/servers, but that would also let
us manage alerts in a meaningful way.” Said Scott, “Many monitoring systems are
completely overkill, too complicated and or too expensive. They also don’t have
the mobile aspect that Pulseway delivers, which initially – I wasn’t sold on…however,
after really thinking about how mobile we are in the field – and the ability for us to
take action while being at a remote location, I did a 180 on the product and now am
a believer in it, 100%. Any monitoring package that doesn’t tie in a mobile solution,
they’re useless at this stage in the game”.
The support team is a blessing
Scott spoke highly of his experience with the product and the support team “…the
support team has been a great resource to us since the beginning. We had regular
contact with the department, and our assigned dedicated support specialist has
been a blessing, he really showed us the ins and outs of the solution to the point
that we are now extremely confident in utilizing the product to it’s maximum
“The software requires a strong passwords just to open and run. Additionally we
have setup a PIN that needs to be entered before anyone from our team can start
the Pulseway app or execute any commands...” Scott spoke about the security of
the app. Any connections that Pulseway uses happen using SSL connecting via
HTTPS port 443. This means that the connection is encrypted, and that you don't
need to open any special ports to make it work, vastly simplifying the network
Favorite thing about the solution
Schema Networks and Scott enjoy the ability to see their entire server assets from a
single solution, additionally they love the ability to react as a team.