Millennium IT Services
CASE STUDIES: MILLENNIUM IT SERVICES
How Millennium IT Services transformed its business with Pulseway
They have been able to improve their services, become more proactive, attract new customers and enhance their reputation in the market with the use of the Pulseway platform and Pulseway's MSP Toolkit.TALK TO US
You’re not selling your services. You’re selling the services of Pulseway that's making this all happen, and all come to life.
President, Millennium IT Services
Mike feels that this is more than just an add-on product but something more, “your competitors are more focused on the workings of the computer than the security but Pulseway are more into security - I mean, you guys do give a 50/50 balance, and it's amazing how it works because everything's at the touch of a button, and about letting me know what's happening before it happens.”
Pulseway has created its MSP toolkit which contains a variety of marketing and business resources designed to help MSPs position and market their services. Millennium make use of these resources, particularly the brochure templates as they find them a valuable sales tool for their security services. “We can't make them ourself, we're busy, we ain't got the time. It's great that you have all of that stuff incorporated in your site, that we're able to just grab that, just change the header on it and put it out there and sell it. It's great you guys have that, and that keeps us floating.”
Millennium also rate Pulseway’s support very highly and their interactions with their Customer Success Manager, “It's a good feeling to have when you know that somebody is going to be there for you when stuff goes down. He gives us the greatest help that you could possibly get from a company, and the support is everything behind a company. The same support that I give my clients is the same support that you guys give us.”
With a pedigree stretching back over 15 years, Millennium IT Services has existed in its present form for about 6 years. Previously established as a storefront computer repair business, the company transitioned to becoming a B2B IT support business because of customer demand. Millennium IT Services provides IT support services to small businesses such as restaurants, law firms, doctor’s offices and warehouse companies that rely on computers to run their business In the Long Island, NY area.
In 2019 Millennium were not satisfied with the functionality and level of support they were getting from their previous support software provider and started looking “for something that was better.” They found Pulseway online “and took a chance, and it's the best chance we ever took.”MORE ABOUT MILLENNIUM