Pulseway makes it so much easier to use a smartphone to tackle those small jobs
en route, which could otherwise become urgent priorities as the clock ticks on during
In the highly competitive environment of computer sales and support, the ability
to differentiate on service is a crucial factor for success. In its quest to achieve
the edge, Christchurch's Global PC has for several years worked with Chillisoft,
New Zealand distributor of ESET NOD32 and other solutions. When Chillisoft added
Pulseway to its portfolio, Global PC immediately saw the potential to further enhance
its service offering to clients. That's because Pulseway allows the company to accurately
and instantly monitor the health of machines supplied to its clients – and provide
a superior level of after-sales service.
In the past, the ability for a systems administrator to monitor and manage IT infrastructure,
right down to the memory and processor activity of every device on the network,
would come at a cost of tens of thousands of dollars.
Pulseway has blown the market wide open with an incredibly powerful tool made for
the mobility era.
Where other IT service management tools might take weeks or months to configure
and install, Pulseway takes a couple of hours, even for a large environment. Pulseway
is built as a mobile application from the ground up, rather than "shoehorning" a
legacy app on to a small screen. Not only does it perform all of the simple to most
of those critical functions, but it is extremely reliable and responsive.
Ellis says Pulseway makes going the extra mile easy, as Global PC has the ability
to deliver accurate, immediate and convenient administration for all machines under
its management. "With this toolset, we can quickly identify and address most issues
that may arise, including applying Windows updates. Common problems, like jobs stuck
in print spools, can be cleared remotely instead of sending out a technician; we
are able to instantly view and manage server loads and status, monitor and control
memory and processor resource utilization, and much more."
Start with Pulseway today