With only 5 IT administrators, Caritas Vienna needed a solution that would help
them manage their vast IT infrastructure securely and remotely within their
For Caritas Vienna, Pulseway Enterprise was the perfect RMM solution. It provided
them top-notch, easy-to-use technology for monitoring and controlling mission
critical systems from any workstation or mobile device.
Caritas Vienna dramatically reduced IT support costs and infrastructure downtime.
Caritas Vienna is one of the biggest NGO’s in Austria with approximately 4,500
employees and 10,000 volunteers. The Secretariat from Vienna coordinates the work
and supports the tasks of 9 Caritas archdiocesan and diocesan offices in the country.
At Caritas Vienna we had 120 Server, 45 VMware hosts, 2 data center locations,
more than 1700 IT users, over 160 field offices, 350 Notebooks and 170 data lines.
All of this needed to be monitored 24/7 by 5 system administrators while also
requiring us to maintain a high level of security at all times.
Proactive system management
At Caritas Vienna the normal working hours for their IT admins are 8am – 4:30pm,
from Monday to Friday. Beyond that their servers and data lines are monitored and
managed by standby staff via Pulseway on their mobile devices (smartphones and
tablet). “Pulseway enables us to proactively manage systems. All malfunctions are
identified immediately by push notifications that are sent to mobile devices and our
IT admins or our standby staff is able to directly fix any issues via Pulseway app,”
says Josef Himmelbauer, CIO of Caritas Vienna.
Solving security issues instantly
“Since we are working with extremely sensitive data, our goal is it to keep that data
as secure as possible” Says Josef, “due to the intensive size of our company and the
high number of mobile staff creates certain security issues that we face daily.
Recently we had a breach when one of our laptops was stolen from one of our staff
members. Luckily we were able to solve the crisis almost instantly with Pulseway; the
solution enabled us to remotely delete all important and sensitive information to
keep our private data out of harm.”
Pulseway enables Caritas Vienna’s 5 IT admins to react instantly to IT issues within
the organization regardless of their location – in result saving them both time and
money, whilst also freeing their IT professionals from a centralized control point.