The best part is that Pulseway alerts us to issues before users even notice them.
User satisfaction has gone up, our workload has gone down and the total price tag
has been almost negligible.
Eugene Chan, Deputy Director Digital Services at the University of Auckland Business
School, is a man with responsibilities. He and his team look after more than 150
physical and virtual servers and hundreds of virtual desktops that support at least
12,000 students and 600 faculty and staff. If anything goes wrong, he and the team
have to fix it…fast. Regardless of the time or their location. Until recently, that
meant lugging a laptop around and looking for Wi-Fi access if they received any
alerts from users about system slowdowns. Now they can monitor server performance
and ensure proactive management, wherever they might be, thanks to Pulseway Enterprise
Server, an app that runs on their smart phones.
Monitoring server performance - first thing in the morning
"With Pulseway," says Chan, "I can have a quick look at server performance first
thing in the morning. At the University, thousands of people rely on our servers
and virtual desktops for their day-to-day studies, projects and management. They
want things to run when they log-on. Just being able to see if there are any issues
before the work day begins - and to be able to address them on the fly - has been
a huge bonus for us. We are a service-orientated team here and we like to keep the
users happy. Pulseway makes it that much easier."
Pings not enough
Ensuring the Business School's server performance hasn't been always that efficient.
"We used to monitor server performance by 'pinging' using Spiceworks," says Chan.
"But sometimes the servers would send the right signals but the performance would
be less than optimal. We would be alerted to the issue only when we received a call
from a disgruntled user. We would then have to access the network to find out what
was going on and take remedial action. If, for instance, the call came in at 8.30am,
classes, research and operations would be inconvenienced until we fixed the problem."
"We knew we needed to up our performance, but we couldn't find the right solution,"
he continues. "We looked at a variety of monitoring tools but they were either too
complex, too expensive or just too difficult. Then, at an IT conference for tertiary
institutions, I learned about Pulseway from Steve Smith at the Chillisoft booth."
Chillisoft sold on Pulseway performance
"We were actually in the same position as UoA School of Business before we heard
of Pulseway," says Smith, Director of Technical Services at Chillisoft, "but on
a somewhat smaller scale. We managed a small number of critical servers and it was
a challenge to stay on top of them, especially since we all had multiple roles at
Chillisoft and moved around a lot during the day. One of our partners told us about
Pulseway, we had a quick look and installed it. At the time, Pulseway was just a
management tool for our own use. But it worked so well, was easy to operate, inexpensive
to install and Pulseway had no distributor in Australasia…so we took on the distribution
of the product."
Chillisoft has been distributing Pulseway since early 2013. "Eugene is a typical
Pulseway user," says Smith. "At the IT Tertiary Conference he explained the challenges
he and his team faced. They were mobile, managed a number of servers and users and
had 7 x 24 responsibilities. They wanted a solution that could work smart for them.
We showed them how easy it was for us to look after our own infrastructure from
our smartphones with Pulseway and how we could take care of most issues with a few
clicks from the Pulseway dashboard. He was intrigued."
No trial required
"As an IT manager himself, Steve understands what administrators need," continues
Chan. "Our requirements are technical so we needed to discuss things like agent
footprints, reboot procedures and dashboard configurations. But, at the end of the
day, we needed to be able to provide maximum uptime for users. And that's the real
benefit of Pulseway."
"Chillisoft offered us a 30-day trial license for Pulseway," says Chan. "But we
didn't need a trial. We'd seen enough of what it could do so we just went ahead
and purchased a 100-user license. The cost was so reasonable that there was virtually
no risk. It was an easy decision to make."
Installation and initial configuration was a breeze. "We managed the install ourselves,"
notes Chan. "It took very little time and we were up and running. Now we manage
most of our everyday tasks from our smartphones. The best part is that Pulseway
alerts us to any issues before users even notice any slow-downs. User satisfaction
has gone up, our workload has gone down and the total price tag has been almost
Pulseway is perfect for IT support teams and it is being constantly and quickly
improved. "The founder of Pulseway came to visit NZ recently," concludes Chan. "We
gave him a 'wish-list' of 17 enhancements. He programmed in a few of the features
almost immediately and has been adding the rest…as well as new features… on a regular
basis. In fact, there is even a feedback button in the app for suggestions! For
IT managers and team, Pulseway is the ideal solution…fast, low cost, low footprint
and it makes us look good to users. Plus we can use it anywhere…from the office,
home, beach or even stuck in traffic. In short, it's the ideal solution for a busy
IT shop like ours."
Start with Pulseway today