• CASE STUDIES: Enable Technologies Group

How Enable Technologies Transformed IT Operations With Pulseway

Enable Technologies Group delivers a range of IT services to keep their clients' business running smoothly and efficiently. With a focus on excellence, integrity and customer satisfaction, the MSP offers customized solutions that help clients tackle their unique IT challenges and drive growth. From proactive IT management to cybersecurity support, Enable combines cutting-edge technology with personalized support. The MSPs' commitment to customer satisfaction has earned them the reputation of being a trusted partner for clients across industries.

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“Pulseway checks all the boxes—you can’t go wrong with it. We tried many different RMMs, but Pulseway has truly made us sleep better at night.”

Chris Fry

Founder & CEO at Enable Technologies

Challenge

Enable Technologies Group provides a full range of IT services to small and midsize businesses in industries like healthcare, finance and law. With service reliability and excellence as the cornerstones of their brand, they started with a leaner operation, initially managing IT issues as they arose. However, as their client base grew, this reactive approach left them constantly scrambling to fix problems, making it difficult to deliver the level of reliability their clients had come to expect. Stuck in a cycle of firefighting, Enable realized it was time for change.

To achieve this, Chris and his team sought an efficient remote monitoring and management (RMM) solution that could transform their approach from reactive to proactive. They needed a tool that could prevent IT issues before they escalated, automate daily tasks and reduce the need for hands-on intervention. Just as importantly, the solution had to scale with their growing needs without compromising performance.

As a small business, cost was a key factor. Chris sought a solution that offered the powerful features of larger, more expensive tools but at a price that fits their budget, ensuring they could maintain efficiency without overextending their resources.

Solutions

Enable Technologies' search came to an end when they discovered Pulseway, a solution that not only met their needs but offered far more than they expected. After evaluating several options, Chris quickly realized that Pulseway checked all the essential boxes. "It had endpoint security, simplified patch management, integrations with a number of reliable backup solutions available in the market — everything the larger RMMs offered, but at a fraction of the cost," Chris noted.

The Ultimate IT Stack

Chris has built a powerful IT stack around Pulseway RMM, making the best out of key tools to streamline operations and strengthen both cybersecurity and backup management.

Layered cybersecurity: Chris integrated Bitdefender’s multi-layered antivirus and endpoint security solution to enhance cybersecurity. This integration offers comprehensive endpoint detection and response, along with robust protection against threats such as phishing, ransomware and file-less attacks. Additionally, full-disk encryption provides an extra layer of security, ensuring the safety of their clients' data.

Robust backup: Chris and his team prioritize regular, comprehensive backups for everything from servers to firewalls and critical desktops. Using Pulseway, they manage both nightly and real-time backups, supported by automated restore testing. Pulseway RMM integrates seamlessly with Datto Endpoint Backup 2.0, simplifying the backup process and ensuring reliable disaster recovery without the typical challenges.

Results

Since adopting Pulseway, Enable Technologies Group has completely transformed its operations. Chris now proactively monitors client systems, catching problems before they escalate. This shift has not only boosted customer satisfaction but also freed up valuable time, enabling Chris and his team to focus on business growth. With Pulseway’s powerful integration capabilities, Chris realized he could meet his clients' growing IT needs without investing in a costly, complex tech stack.

Pulseway’s mobile-first approach

What truly struck a chord with Chris and his team was Pulseway's mobile-first approach. With a full-function smartphone app and an equally easy-to-use web interface, Chris and his team could manage IT environments and resolve issues in real-time from anywhere. This flexibility allowed them to deliver exceptional support without being tied to one location, ensuring faster response times for their clients.

Automation

Pulseway’s automation capabilities also proved to be a game-changer, allowing Chris and his team to develop workflows that resolved many issues automatically, reducing client calls. Routine tasks like patch updates and password resets, which previously required manual intervention, were now seamlessly managed through Pulseway. This proactive approach not only increased efficiency but also empowered clients to handle smaller tasks, freeing Chris' team to focus on more complex challenges.

Successful ransomware detection

One incident perfectly illustrates Pulseway's impact. A client called in a panic, reporting that their system had suddenly shut down. However, Chris’s team was already ahead of the issue — Pulseway had alerted them to a ransomware attack and isolated the infected machine before the damage could spread. Pulseway’s ransomware detection automatically monitors Windows devices for suspicious file behaviors, sending alerts and even shutting down compromised systems when needed. By the time the client reached out, Chris’s team was already resolving the issue. Within hours, the system was fully restored, turning a potentially catastrophic event into a minor disruption.

Driving business growth

The use of Pulseway solutions has helped Enable Technologies win more clients and grow their business. By meeting the stringent requirements of industries like healthcare, where HIPAA compliance is critical, Enable Technologies has strengthened its reputation and created new business opportunities. It has positioned itself as a trusted partner for medical providers and other industries with high compliance demands. By providing robust security and ensuring compliance, they continue to build trust and expand their client base.

With Pulseway, Chris and his team now have a reliable, cost-effective solution that scales with them as their business grows. Their ability to stay ahead of IT issues has allowed them to deliver the high level of service their clients expect, and they've positioned themselves as a trusted partner in the IT space.

Founded in 2023, New York-based Enable Technologies Group began by managing about 20 endpoints for clients across various industries. As their client base expanded, the number of endpoints they managed increased as well.

Initially working reactively, Enable soon realized it needed to take a more proactive approach to IT service delivery and the management of its clients' environments. However, being in the early stages of growth, Enable also had to keep a close eye on its budget. That’s where Pulseway stepped in.

With its seamless IT management, proactive monitoring, automation and integration features, Pulseway enabled Enable to scale efficiently while also strengthening its cybersecurity offerings. With Pulseway’s support, Enable has built a solid foundation, positioning itself for long-term success in a competitive market. We spoke to Chris Fry, Enable's Founder and CEO, about the company’s journey.

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