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You Restarted the Server From Where?
24 May 2016

You Restarted the Server From Where?

MSPs and IT admins spend way too much time on call. No wonder so many complain about not having a life, what with working overtime chained to a console at a data or operations center, or just the cluttered desk the admin sadly calls home.
What’s worse, if the admin is visiting an end user, waiting for the dentist, or even taking a restroom break, problems can’t be dealt with, and common tasks such as system updates won’t happen. Now you have an overworked unhappy admin and irritated end users or MSP clients. Not a great combination. Meanwhile safety is at stake since emergencies such as breaches can’t be quickly dealt with.

The Future of Wearable Technology in the Enterprise Industry
12 Oct 2015

The Future of Wearable Technology in the Enterprise Industry

The wearable technology industry is booming with smartwatches, fitness bands, heart monitors, smart glasses, smart shirts, and various other devices that augment our realities, track our activities, or pinpoint our positions in both time and space. There seems to be no end to the array of products that promise to digitally enhance, measure, and document our lives. As the number and complexity of these devices grows, so does the need to monitor and manage their activities and the data they produce. The task of monitoring and managing these devices, while simple to state, is not as simple to implement. ...

Top Eight Considerations for Selecting the Right RMM Solution
14 Sep 2015

Top Eight Considerations for Selecting the Right RMM Solution

Managed IT services providers (MSPs) in charge of monitoring and managing your systems and your network health do so often using scripts, homegrown solutions, commercial software, or a combination of all of them. One problem with this approach is that you have a solution that become unsupportable over time because scripts can fail without proper maintenance. Homegrown solutions tend to fail with personnel changes and the person who supported that solution was a single point of failure. And using multiple commercial solutions fails because vendors often get into a finger-pointing match during troubleshooting sessions with each other, while the customer, you, suffers. But how do you go about selecting the right remote monitoring and management (RMM) solution? ...

5 Essential Tips on Growing your IT Consulting Business
13 May 2015

5 Essential Tips on Growing your IT Consulting Business

Growing your IT consulting business is difficult and can be an expensive undertaking. You have to differentiate yourself from your competitors in ways that have meaning and return on investment for your customers and your potential customers. In this post, we describe five essential tips to help you in your journey to grow a successful IT consulting business, to make your customers happy, and to provide the best possible services while doing so. ...

Run and Manage Backups from your Phone or Tablet
12 May 2015

Run and Manage Backups from your Phone or Tablet

No one gets excited about backups until one fails and you can't retrieve valuable data or when you can't return to a stable point in recent history on a system. It isn't unusual to hear that a backup didn't finish, that a backup failed, or that a backup didn't start. And you're not aware of the problem until you attempt to restore from one of these failed conditions. ...