Sept 02

What Is MSP Software?

Thursday 02 September 2021

MSP software enables Managed Service Providers (MSPs) to remotely manage their customer endpoints and IT infrastructure. MSP software can help IT teams proactively manage issues by troubleshooting and resolving them to ultimately improve customer IT functions and minimize expenses.

MSP software manages a predefined set of services for clients, irrespective of what industry their business functions in. IT managers can determine which routine administrative functions they need MSPs to take over for their business. In turn, MSP software can be customized to perform a required set of functions that may vary from client to client, enabling MSPs to create automated rules to keep these functions in check. This means MSPs can manage multiple clients simultaneously with the help of MSP software.

To put it simply, with the MSP model, service providers bill clients a fixed fee to provide a defined set of services throughout a contract period. These services mostly focus on remotely monitoring and managing client IT infrastructures. With the help of MSP software, you can reduce time taken for routine tasks by centrally automating rules to increase efficiency.

How Can You Benefit From MSP Software?

Modern MSP software allows service providers to offer a wide range of IT services such as cloud backup, compliance management, network device monitoring, patch management and much more. Here are five ways MSP software can benefit your business:

Customization: MSP software can run through loads of data to deliver the right business intelligence to any customer. This enables MSPs to create and/or customize workflows to fit every client’s needs without affecting efficiency.
Expert IT support: This feature especially promotes small and medium businesses. With access to experienced IT professionals from MSPs, these businesses can compete with much larger organizations. MSP software allows small businesses to access the same level of IT expertise as much larger organizations.
Proactive issue resolution: Constant monitoring allows administrators to proactively identify issues and resolve them before they can cause serious damage.
Cost-effectiveness: MSP software allows you to automate an array of administrative functions and streamline tasks. That means your IT teams can spend more time focusing on more important tasks at hand.
Budgeting: MSP service providers generally charge a fixed monthly fee for their services. MSP software can not only help reduce business costs but also make budgeting easier owing to predictable, periodic costs.

What Can You Expect From MSP Software?

MSP software can be a game changer for your business. It bridges the gap between your IT teams, your business technology and the demand for optimal performance. Here are some common features you can expect to find in MSP software:

Remote Monitoring and Management: With most businesses working either remotely or in a hybrid workspace, being able to monitor IT infrastructures remotely is a key feature of MSP software. Owing to its cloud-based design, employees can manage multiple clients at once with real-time alerts, reports and notifications.
Security: MSP software can ensure that a business’ IT infrastructure is operating at its optimal. Admins can program MSP software to provide instant security alerts and automated patching to reduce vulnerabilities. MSP software also allows security product integrations to enable admins to manage their entire IT environment, including their security infrastructure on a single platform.
Automation: With MSP software, you can automate tasks such as routine checks, backups and patches. You can even create and respond to pre-determined ticket queries to improve relationships with clients.
Support: Client support tickets are automatically assigned to technicians, which means there is no need for a help desk coordinator. MSP software can offer help desk functionalities across platforms such as email, phone or even chat.
Reporting: The significant amount of data generated by MSP software can be hard to digest. However, most MSP software comes with a built-in reporting tool that can help you analyze performance across all systems.
Mobile Capabilities: Mobile-first capabilities are an important feature to look out for in MSP software. This enables modern MSPs to access real-time data on the go and allows administrators to proactively resolve potential issues or help desk tickets from anywhere. This can improve MSP efficiency by drastically shortening response time. MSP software such as Pulseway offers a native mobile app that allows you to do just that.

Choosing the Right MSP Software for Your Business

As with any business, it can be a daunting task to adopt a new software. That’s because there are many areas where you can go wrong. However, while choosing your MSP software, you can make sure you’re on the right track by checking these pointers off:

Define your needs: Identify and define a list of features and capabilities that you need from your MSP software. You can narrow this down by considering various factors such as authentication, data backup/recovery, storage, monitoring and help desk capabilities. Having your needs mapped out can make choosing the right MSP software a less daunting task.
Identify the industry: You can find MSP software in the market that is compatible with several industries including technology, IT, logistics, supply chain management, etc. Since MSP software can be customized, service providers can customize it to support most businesses, irrespective of industry. However, choosing an industry-specific solution is always the safe way to go if your business needs require unique information workflows.
Integrations: Like any software, integrations can improve functionality without affecting workflows. Identify the areas that your business might need the support of integrations such as CRM, accounting, help desk and storage. This will help you narrow down your search for the best MSP software.

The right MSP software can help your business improve efficiency, increase customer satisfaction, reduce costs and ensure you’re always on top of your clients’ IT infrastructures. Finding the perfect MSP software will enable business growth by providing instant productivity, allowing you to focus your core resources on acquiring new customers and winning new business.

Explore Pulseway’s mobile-first MSP software that’s designed to transform your business.