Pulseway vs. NinjaOne: Why schools chose Pulseway

For a one-person IT team at a growing school, every minute counts. At American Heritage Charter School in Idaho, USA, IT professional Josh Siqueiros needed a solution that was more than just a monitoring tool. He needed a partner that could centralize his operations, save him time and provide rock-solid support.

Josh ultimately chose Pulseway over NinjaOne for four key reasons that directly addressed his unique challenges.

1. Effective automated processes

One of the biggest pain points for any IT professional is onboarding new devices. The process can be a manual and time-consuming chore, but this is where Pulseway’s Auto-Discovery feature truly shines. In Pulseway, you automatically scan the network to find new computers and deploys the Pulseway agent, eliminating manual intervention. For Josh, this was a game changer.

“The auto-discovery feature was a really big factor for me,” Josh explains. “I could set up a new machine and walk away, confident that the Pulseway agent would be deployed without me having to spend extra time on it.”

Also, Pulseway helped Josh automate patch management and day-to-day routine tasks and remediation through intelligent and multilevel workflows, without the need to spend time writing complicated scripts.

Did you know?

Pulseway allows you to create automation workflows with AI, by simply describing your desired outcome, and no coding or scripting experience required. AI-workflows have 96% success rate, against 86% of non-AI workflows.

2. Deep integrations for maximum efficiency

Pulseway’s simplified management of Active Directory gave Josh a significant advantage. The ability to reset user passwords and unlock accounts directly from the Pulseway platform — even when off-site — was a massive time-saver. This level of seamless functionality reduced the need to jump between multiple tools, streamlining his daily workflow.

Also, the native integration between Pulseway RMM and Pulseway PSA further consolidated his operations. By having remote management and help desk ticketing in a single ecosystem, Josh could manage devices, respond to tickets and track his time without ever having to leave the platform.

3. Unmatched customer service

In the end, what truly sets Pulseway apart is our commitment to our customers. Josh experienced this firsthand during his evaluation. Pulseway team was not only responsive and attentive but also genuinely invested in helping him solve his problems, even before he was a customer.

“The customer service sealed the deal for me,” Josh shared. “Pulseway’s support team gave me the confidence that I was choosing a partner, not just a product.”

In a world where IT support is more critical than ever, this level of personal attention and expertise makes all the difference.

4. The power of our mobile app

For a one-man team, mobility is everything. Pulseway’s mobile app empowers Josh to resolve issues from anywhere, at any time. He recounted a story of helping a teacher with a computer issue from a campsite, using the app on his phone to remote into her machine.

This level of flexibility is unparalleled and allows him to be on-call without being tethered to his desk. The ability to troubleshoot, monitor and manage the entire network from his phone provides a level of freedom that NinjaOne couldn’t match.

Conclusion

For a one-person IT department like Josh’s, the right RMM isn’t just about features — it’s about a comprehensive solution that delivers efficiency, reliability and support.

Pulseway’s Auto-Discovery, deep integrations, unmatched customer service and powerful mobile app were the decisive factors that helped American Heritage Charter School centralize its IT operations and empower its IT department.

Read the full customer story of American Heritage Charter School.

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