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IT Management Blog | Pulseway

Jan 12

Pulseway Adds Antivirus To Mobile RMM Platform To Safeguard Customers

  •  Thursday 12th Jan 2017
Active Directory Management

Pulseway, the leading provider of mobile-first, cloud-first ,remote monitoring and management (RMM) software, today introduced Pulseway Antivirus, offering users and their endpoints complete security when managing distributed devices across the network.

Dec 20

Press and Customers Rave as Pulseway Tightens Focus on MSPs with Mobile RMM/PSA One-Two Punch

  •  Tuesday 20th Dec 2016
Active Directory Management

The Pulseway RMM (remote monitoring and management) solution has always been in heavy use amongst MSPs, but in recent months we launched a new mobile RMM tailored more exclusively for the service provider set. Key to this is the addition of a robust, full-featured PSA that is tightly integrated with the RMM.

Dec 13

Pulseway RMM Takes Gold at the RCP Readers Choice Awards

  •  Tuesday 13th Dec 2016
Active Directory Management

Redmond Channel Partner magazine conducted a survey with all its readers in late August and early September to determine what the audience saw as the best products of 2016. The awards covered all the elements critical to a Microsoft partner's business -- from software and hardware to cloud services and vendor programs.

Dec 13

Pulseway Sees Explosive Growth in Mobile-First RMM in 2016

  •  Tuesday 13th Dec 2016
Active Directory Management

Pulseway, the leading provider of mobile-first, cloud-first remote monitoring and management (RMM) software, saw explosive growth over the past year in the adoption of its RMM solution. Purpose-built for enterprises, MSPs and SMBs that embrace a mobile-first approach to IT systems management, Pulseway empowers IT to remotely monitor and manage IT systems from a smartphone or tablet - anytime, anyplace - and take corrective action before clients are impacted.

Oct 13

Mobile Apps Boost Productivity for all Especially IT and MSP Techs

  •  Thursday 13th Oct 2016
Active Directory Management

Mobile applications can be a major productivity drain – that is if you spend all your day playing Angry Birds, watching YouTube or texting with friends. The bright side is that mobile if used properly can be an enormous productivity boost – that’s why it was the key driver in making BYOD so commonplace.

Oct 13

MSP Look to the Cloud for Growth and Profits

  •  Thursday 13th Oct 2016
Active Directory Management

Most MSPs may have their hands full managing client's on-premises infrastructure and even still handling break/fix. But increasingly forward thinking MSPs are crafting cloud services and pitching them to customers as a way to modernize their infrastructure.

At the same time, MSPs are increasingly using the cloud to help run their own business and for service delivery.

Aug 30

Improve Your Productivity and Efficiency with Pulseway's Automation

  •  Tuesday 30 Aug 2016
Improve Your Productivity and Efficiency with Pulseway's Automation

Create and deploy custom scripts to automate all your IT tasks so that you can save time and increase your overall efficiency. Automate anything from backup jobs to security checks on demand, at anytime, from a device closest to you.

The benefit of automating tasks is that it saves time allowing system administrators to focus on more important tasks; however, it is also used to improve the quality, accuracy and precision of the tasks performed by eliminating the possibility of human error.

Aug 29

Generate Custom, Detailed and Elegant Reports for Your Clients

  •  Monday 29 Aug 2016
Custom Reporting

Send custom and detailed reports at a click of a button to summarize health, performance, resource utilization and much more. All the data is displayed in a clean and elegant format so that your team or your customers can visualize and interpret the information easily. Simply select a scope you want to get a report for and email it to the desired recipient. You can also download the report at any time.

Aug 25

White Labeling for the WebApp, Reports and Mobile Apps

  •  Thursday 25 Aug 2016
Whitelabeling

Rebrand Pulseway as your own by adding your company logo to the WebApp, Reports and the Mobile Apps so that your team or your customers feel right at home when accessing the platform.

Aug 24

Organize Your IT Environment with Scopes, Groups and Tags

  •  Wednesday 24 Aug 2016
Pulseway System Scopes

A system scope is a custom collection of system groups, tags and system types and it's used to logically group systems for easier navigation, reports and automation tasks. The system scope will determine matching systems ensuring that it will automatically add or remove systems as they match or no longer match the filters.

Create system scopes for your critical servers, customer systems, systems that are in the cloud and more in order to get a better look at the systems right when you need to.

Aug 05

Why You Should Become an MSP and How To Do It

  •  Friday 05 Aug 2016
Pulseway MSP guide

Many MSPs are in this profession by choice. But as the technology and the channel evolve, non-MSPs have no choice but to consider moving into managed services.

VARs in particular are in the hot seat. With a major focus on hardware, albeit buttressed by vertical market software or other specialization, and installation and set up, VARs are easy pickings for large vendors looking to broaden their direct base. VARs increasingly walk into a client only to find that HP or Dell were just there.

Aug 05

Future of IT Systems Management

  •  Friday 05 Aug 2016
Future of IT Systems Management

If our systems stood still, our systems management software could as well. The truth is our systems are changing by the minute. More and more of the work we do is on the cloud. And our internal systems are in a constant state of evolution – virtualization has taken over our servers, and more of our apps are spread across on-premises and the cloud. And as mobile apps.

End points are also undergoing revolution. While predictions of the death of the PC haven’t totally come true, tablets and smartphones are new devices of choice, and each of these presents its own management challenges.

May 26

Pulseway Wins IT Service Management Awards From FinancesOnline

  •  Thursday 26 May 2016
Active Directory Management

The Pulseway development team is as usual very proud of all the work and creativity we put into improving our software and making it as reliable and user-friendly as possible. We always strived to design an intuitive and innovative mobile monitoring and management solution capable of managing all types of systems at any place and time. It has always been a real passion for us ...

May 26

Gain Higher Education IT Efficiency Through Mobile Remote Monitoring and Management(RMM)

  •  Thursday 26 May 2016
Mobile Remote Monitoring Management

You would be hard pressed to find an IT environment tougher to manage than Higher Education. Student turnover is constant, the network by definition is campus-wide with devices spread all over, and you need to support the business office, faculty, administration and often an array of complex research facilities.

Did we mention budgets are tight and competition for students intense? In the case of competition, online schools have grown immensely in recent years, and private Colleges and Universities face stiffer competition from Public Schools who have been advancing their offerings and quality.

May 24

You Restarted the Server From Where?

  •  Tuesday 24 May 2016
Pulseway Mobile RMM

MSPs and IT admins spend way too much time on call. No wonder so many complain about not having a life, what with working overtime chained to a console at a data or operations center, or just the cluttered desk the admin sadly calls home.

What’s worse, if the admin is visiting an end user, waiting for the dentist, or even taking a restroom break, problems can’t be dealt with, and common tasks such as system updates won’t happen. Now you have an overworked unhappy admin and irritated end users or MSP clients. Not a great combination. Meanwhile safety is at stake since emergencies such as breaches can’t be quickly dealt with.

Mar 3

Customize your Pulseway experience with the REST API and the Cloud API

  •  Thursday 3 Mar 2016
Pulseway API

If you've used Pulseway for a while, you might have asked yourself about implementing some of your own custom monitors or adding some features that are unique to your environment that aren't covered by Pulseway's extensive feature list.

The way to customize Pulseway is to take advantage of the REST API, which allows you to interact with your monitored instances in real time. The Cloud API allows you to monitor and control your cloud applications and cloud service instances. All you need to get started is an API Token and access to the programming or scripting language of your choice. ...

Jan 25

Introducing Slack Integration and WebApp Update

  •  Monday 25 Jan 2016
Pulseway Slack Integration

We are excited to announce that the Slack integration is now available for all Pulseway customers. The integration brings Pulseway notifications to the Slack channels, giving you and your team a unified notification platform. ...

Jan 24

Active Directory Management

  •  Sunday 24 Jan 2016
Active Directory Management

Pulseway's Active Directory (AD) Management Server Module allows system administrators direct access to quickly resolve the most common problems that users experience in a domain environment, such as password reset and account unlock. Having the capability to unlock users, reset passwords, enable/disable accounts, and add/remove group membership via a mobile device app is a significant time and effort saver. It also boosts user productivity and overall user satisfaction with IT services. ...

Dec 07

Pulseway Wins the Best Infrastructure Management Services of 2015

  •  Monday 07 Dec 2015
Pulseway Wins the Best Infrastructure Management Services of 2015

"Pulseway performed excellently as both an asset manager and an infrastructure management tool - so much so that we felt it deserved an Editors' Choice award in both categories." Additionally Pulseway made PCMag's list of Best Application Performance Management Tools.

These awards come on the back of an already successful year, earlier this year Pulseway won the 2015 MKB Proof Award for innovation within IT management. ...

Oct 12

The Future of Wearable Technology in the Enterprise Industry

  •  Monday 12 Oct 2015
The Future of Wearable Technology in the Enterprise Industry

The wearable technology industry is booming with smartwatches, fitness bands, heart monitors, smart glasses, smart shirts, and various other devices that augment our realities, track our activities, or pinpoint our positions in both time and space. There seems to be no end to the array of products that promise to digitally enhance, measure, and document our lives. As the number and complexity of these devices grows, so does the need to monitor and manage their activities and the data they produce. The task of monitoring and managing these devices, while simple to state, is not as simple to implement. ...

Sep 21

Pulseway Introduces All New HTML5 Web Application

  •  Monday 21 Sep 2015
Pulseway Introduces All New HTML5 Web Application

Introducing to you the all-new Pulseway HTML5 web application (currently in beta). Adding a powerful new dimension to Pulseway's already successful mobile-first remote monitoring and management solution.

The new web application is elegant and simple yet extremely powerful. Monitor, control and manage all your servers, workstations and applications from any browser on any operating system - without the need of third party applications. ...

Sep 14

Top Eight Considerations for Selecting the Right RMM Solution

  •  Monday 14 Sep 2015
Top Eight Considerations for Selecting the Right RMM Solution

Managed IT services providers (MSPs) in charge of monitoring and managing your systems and your network health do so often using scripts, homegrown solutions, commercial software, or a combination of all of them. One problem with this approach is that you have a solution that become unsupportable over time because scripts can fail without proper maintenance. Homegrown solutions tend to fail with personnel changes and the person who supported that solution was a single point of failure. And using multiple commercial solutions fails because vendors often get into a finger-pointing match during troubleshooting sessions with each other, while the customer, you, suffers. But how do you go about selecting the right remote monitoring and management (RMM) solution? ...

Jun 23

Customize Email Notifications On Pulseway Enterprise

  •  Tuesday 23 Jun 2015
Customize Email Notifications On Pulseway Enterprise

One of the biggest requests from our Enterprise customers was to have the ability to customize email notifications sent by Pulseway. With the latest release we have introduce this feature. Anyone with a Pulseway Enterprise server can now change the default email template to include their own company logo and name, additionally they will also have the ability to add their own custom links. ...

May 15

Introducing the New SaaS Enterprise Server

  •  Friday 15 May 2015
Introducing the New SaaS Enterprise Server

The SaaS Enterprise Server gives you complete control over your environment and users.

Pulseway SaaS Enterprise has been launched. The new SaaS-based Enterprise Server has all of the same features as the self-hosted version of our Enterprise Server, but we host the server for you to make it even easier to adopt enterprise monitoring and share management tasks among your team members. ...

May 13

5 Essential Tips on Growing your IT Consulting Business

  •  Wednesday 13 May 2015
5 Essential Tips on Growing your IT Consulting Business

Growing your IT consulting business is difficult and can be an expensive undertaking. You have to differentiate yourself from your competitors in ways that have meaning and return on investment for your customers and your potential customers. In this post, we describe five essential tips to help you in your journey to grow a successful IT consulting business, to make your customers happy, and to provide the best possible services while doing so. ...

May 13

Multiple User Accounts on Pulseway SaaS Enterprise

  •  Wednesday 13 May 2015
Multiple User Accounts on Pulseway SaaS Enterprise

Pulseway Enterprise supports multiple user accounts, which means that you can set up user accounts for your team members or clients to access different parts of your monitored network. Chose an access level and select what systems you want to share. At any time you can edit and delete the user accounts. This creates a collaborative environment where the entire team or department can work seamlessly together to pro actively monitor and manage their IT infrastructure. ...

May 12

Run and Manage Backups from your Phone or Tablet

  •  Tuesday 12 May 2015
Run and Manage Backups from your Phone or Tablet

No one gets excited about backups until one fails and you can't retrieve valuable data or when you can't return to a stable point in recent history on a system. It isn't unusual to hear that a backup didn't finish, that a backup failed, or that a backup didn't start. And you're not aware of the problem until you attempt to restore from one of these failed conditions. ...

Mar 20

Top 5 Best Practices for System Administrators

  •  Friday 20 Mar 2015
Top 5 Best Practices for System Administrators

Who better to use as a reference than the people who practice the fine art of system administration themselves? The SAGE-IE group actually published ten rules for System Administrators in this presentation, but we decided to take their top five and go into a bit of depth on each one for you....

Mar 10

How to Avoid a 40-Minute Commute for a 30 Second Fix

  •  Tuesday 10 Mar 2015
How to Avoid a 40-Minute Commute for a 30 Second Fix

Managing your IT infrastructure is a tough job and it's especially tough on those given the task of maintenance, on-call rotations, and outages. A filesystem fills up and an alert fires. A service fails and another alert goes out to administrators. A server goes offline and an alert eventually hits the mobile phones of the technical support staff. Unfortunately, the administrators who receive the alerts are sometimes far away from their computers and can't reach them in a timely manner to investigate or to resolve the issues at hand. On the surface, this looks like the perfect opportunity to implement a remote management solution so that administrators can respond immediately to alerts...

Jan 24

Top Six Benefits of Managing IT from your Smartphone

  •  Saturday 24 Jan 2015
Monitor and control IT systems from your iPhone 6

Pulseway's solution offers six significant benefits of managing IT from your smartphone:

  • Device flexibility - You can monitor and control systems from any mobile device.
  • Location independence - You don't have to stay within quick driving distance away from your systems.
  • Receive alerts and manage from a single device - A smartphone is the only technology required.
  • No need for extra software - Manage everything via one app. ...
Jan 23

Mobilize your Monitoring and Management with Pulseway

  •  Friday 23 Jan 2015
Mobilize your Monitoring and Management with Pulseway

There is a huge misconception that RMM solutions are solely for large enterprises. This simply isn't true. The right RMM solution, implemented in the right way, is a vital part of any IT department in a business. For small organizations, RMM can simplify management of their own or their clients IT, increase efficiency, improve uptime, and so much more.

Work from Anywhere
Being in your company's on-call rotation is no fun. You have to stay close to your computer at all times in fear that if you leave for a few minutes to run an errand or to have dinner, disaster will strike. Your momentary absence could cost your company a lot of money in the time that it takes you to make your way back to your computer. However, you carry a mobile device, or two, everywhere you go these days. ...

Dec 22

Configuring Pulseway Mobile Device Access Policies and User Accounts

  •  Monday 22 Dec 2014
Configuring Pulseway Mobile Device Access Policies and User Accounts

1. Manage Device Access Level
Pulseway offers three different levels of access privileges to mobile devices so that you can grant specific permission levels to every individual device. What this means is that if you decide to add a new mobile device to monitor your network you can grant it a specific level of access to systems of your choice. At any time you can change a devices level of access. Not to mention, if the device is ever lost it can be removed or blocked.

About Device Access Policies
The BYOD (Bring Your Own Device) solution for IT departments relies heavily on Device Access Policies. ...

Nov 06

Pulseway integrates with Autotask

  •  Thursday 06 Nov 2014
Pulseway integrates with Autotask

We are glad to announce an integration partnership with one of the leading IT business management solution providers in the world, Autotask. Starting with version 4.6, Pulseway will be able to forward notifications as Autotask tickets.

Autotask provides a complete IT business management solution that combines Service Desk, CRM, Projects, Time & Expense, Billing and more allowing companies to fuse seamlessly the two solutions into a single, centralized dashboard. ...

Jul 21

Pulseway introduces RESTful API

  •  Monday 21 Jul 2014
Pulseway introduces RESTful API

Today is another exciting day at Pulseway. We're introducing the Pusleway RESTful API to enable developers to create Pulseway instances using any programming language in under 10 minutes.

Using the new RESTful API, developers are now able to add mobile support to any existing platform with little to no change to the existing application.

Pulseway instances are created and updated with only one RESTful method: Publish. ...

Jun 04

PC Monitor Rebrands as Pulseway

  •  Wednesday 04 Jun 2014
PC Monitor Rebrands as Pulseway

Today is an incredibly exciting day for us at PC Monitor. For the last few months, we've been working on numerous updates to the PC Monitor product. We've released an agent for the Raspberry Pi, integration with Microsoft SCOM, and many other new features. And today, we're thrilled to announce the biggest update in our company's history.

Welcome to Pulseway! ...

May 12

Case Study: University of Auckland Business School

  •  Monday 12 Apr 2014
Case Study: University of Auckland Business School

When you're responsible for more than 150 physical and virtual servers and hundreds of virtual desktops that support at least 12,000 students and 600 faculty and staff, you need to make sure you're always on top of your game. And thanks to Pulseway, Eugene Chan, Deputy Director of Digital Services at the University of Auckland Business School, is always on top of his game.

Until recently, Eugene had to lug around a laptop and look for Wi-Fi access if they received any alerts from users about system issues. Now he can monitor server performance and ensure proactive management, wherever they might be, thanks to Pulseway Enterprise Server, all directly on his smartphone or tablet. ...

Apr 29

Tackle System Issues with Pulseway and PagerDuty

  •  Tuesday 29 Apr 2014
Tackle System Issues with Pulseway and PagerDuty

Using Pulseway alone is a great step to making sure you can tackle any system issues from anywhere in the world. But making sure you know about this issues before it becomes critical is the next step. That's where Pulseway and PagerDuty come together.

Busy IT system administrators are tasked with a very important job: making sure all systems are running smoothly. But what happens when something goes wrong?

Monitoring servers from your phone is just half the battle. The other half is taking action. And that's exactly where Pulseway comes in. Trusted by over 3,600 IT departments and MSP's around the world, Pulseway is the easiest way to securely monitor and take action on any IT system remotely, from any smartphone or tablet. ...

Mar 18

Pulseway VMware Server Module Updates12

  •  Tuesday 18 Mar 2014
Pulseway VMware Server Module Updates

Since version 4.2 of Pulseway Windows Agent, VMware server module support has been added for virtual machine snapshots, live screen viewing, event browsing and alarm monitoring. A lot of the core functionality was revamped which increases overall server module performance with an average of 39% (tests were conducted on an enterprise vSphere deployment with ~800 virtual machines and 19 hypervisors).

Virtual Machine Snapshots

A snapshot allows you to preserve the state of a virtual machine so you can return to the same state repeatedly. ...

Mar 01

Supercharge Pulseway with the Cloud API

  •  Saturday 01 Mar 2014
Pulseway Cloud API diagram

Setting up Pulseway to work with your work computer, server, or virtual machine is quite easy. But what happens when you want to supercharge your Pulseway setup and go to the next level?

That's where the Pulseway API comes in.

With our Cloud API you can monitor and control all your cloud app/service instances. With a few lines of code, you can integrate Pulseway monitoring and remote management directly into your apps or services.

What's the advantage of using the Pulseway API? ...

Feb 22

Pulseway Featured in New Zealand

  •  Saturday 22nd Feb 2014
Marius Mihalec, CEO and Founder of MMSOFT Design

At Pulseway, we're very fortunate to have a large group of customers and partners all over the world to help spread the word and support us. Just last week, our founder Marius Mihalec, spent the week in New Zealand meeting with one of our biggest partners, Chilisoft. While in New Zealand, along with Chilisoft, we put together an event to meet the local tech scene, and showcase Pulseway.

One of our customers, The University of Auckland, came and spoke at the event, too. Eugene Chan, the Deputy Director of the University of Auckland ...