Apr 29

Tackle System Issues with Pulseway and PagerDuty

Tuesday 29 Apr 2014

Make sure you know about system issues before they become critical. That's where Pulseway and PagerDuty come together.

Using Pulseway alone is a great step to making sure you can tackle any system issues from anywhere in the world. But making sure you know about this issues before it becomes critical is the next step. That's where Pulseway and PagerDuty come together.

Busy IT system administrators are tasked with a very important job: making sure all systems are running smoothly. But what happens when something goes wrong?

Monitoring servers from your phone is just half the battle. The other half is taking action. And that's exactly where Pulseway comes in. Trusted by over 3,600 IT departments and MSP's around the world, Pulseway is the easiest way to securely monitor and take action on any IT system remotely, from any smartphone or tablet.

Here are three tips on what to do if a system has issues, and you have both PagerDuty and Pulseway working together.

1. Have a plan of attack ready

Setup alerts using PagerDuty to notify the correct people in case of an issue. Those alerts can be delivered either via phone, SMS or email. We always recommend having more than one person receiving alerts, and with different amounts of retries.

2. Take action

Once you get that alert via PagerDuty and you open the Pulseway app on iOS, Android or Windows Phone, you have lots of options on how to attack the problem. Pulseway enables users to run Terminal commands directly from the app. You can restart or shutdown if necessary, too.

3. Always be prepared

Have a game plan ready in case this happens again. Know exactly with commands to run, or what sequence to do things in. And make sure others know what the game plan is … not just you.

Integrating PagerDuty with Pulseway is easy and only requires a few steps. PagerDuty has put together a guide to help you get fully setup with Pulseway.

Have you integrated PagerDuty with Pulseway? Let us know on Twitter by tweeting @MobilePCMonitor with how you use PagerDuty and Pulseway!