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Pulseway integrates with Autotask

Nov 06

Pulseway integrates with Autotask

  •  Thursday 06th Nov 2014

Starting with version 4.6, Pulseway will be able to forward notifications as Autotask tickets.

We are glad to announce an integration partnership with one of the leading IT business management solution providers in the world, Autotask. Starting with version 4.6, Pulseway will be able to forward notifications as Autotask tickets.

Autotask provides a complete IT business management solution that combines Service Desk, CRM, Projects, Time & Expense, Billing and more allowing companies to fuse seamlessly the two solutions into a single, centralized dashboard.

Pulseway Configuration

To get started, open Pulseway Manager, navigate to the Settings -> Autotask tab. Enable Autotask forwarding, and configure your Autotask credentials, select on which account you want to assign the tickets and select a queue.

Autotask manager queues
Autotask manager queues

Press the “Create a test ticket” button to verify the configuration and check for the ticket on the Autotask Service Desk:

Autotask ticket
Autotask ticket

Along Autotask, Pulseway integrates with PagerDuty, Zendesk and Syslog servers.