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Pulseway announces integrations with Connectwise Manage

Mar 26

Pulseway announces integrations with Connectwise Manage

  •  Tuesday 26 Mar 2019
Pulseway announces integrations with Connectwise Manage

Pulseway, announced today the addition of ConnectWise Manage™ to the vendor's Global Technology Integration Program. The technology integration with ConnectWise will enable global customers for both vendors to dramatically reduce the time it takes for technicians to resolve issues, enabling MSPs to deliver a superior level of customer service at a lower cost.

"The addition of ConnectWise Manage™ to Pulseway's extensive Global Technology Integration Program allows joint customers to benefit from the Pulseway RMM platform, which maps the endpoints into their ConnectWise portal," said Marius Mihalec, Founder & CEO of Pulseway. "Pulseway continues to partner with best of breed technologies in the industry to offer our extensive global customer base a seamless experience across their IT infrastructure."

New Features and Functionality between Pulseway and ConnectWise Manage™ include:

  • Mapping Pulseway Organizations, Sites and Agent Groups to ConnectWise companies
  • Automatic service ticket creation within ConnectWise Manage (less work for the mutual partner)

"As most MSP's are familiar with – no one product effectively handles all our your needs; especially the RMM / PSA piece. We have been using Pulseway (RMM) and ConnectWise (PSA) for years now as both are known to be the cream of the crop in their respective fields. With this new integration, life for those MSPs that use Pulseway and ConnectWise just got a lot easier. Pulseway now sends alerts and only those alerts you deem worthy to ConnectWise for the creation of a support ticket; all automatically based on your predetermined notification parameters. In our never-ending search to have those truly important notifications, alerts, tickets, etc. on one pane of glass – we just got closer with this enhancement feature from Pulseway. Knowing our staff doesn't have to check multiple products for serious alerts reduces the probability of an alert being missed and that is priceless in the MSP world," said Kyle Fillion, Founder, Evolve IT.

The Pulseway Global Technology Integration Program is an extensive integration program that creates a comprehensive ecosystem for Pulseway customers to easily plug-in to the leading technologies in the industry. In addition to ConnectWise, Pulseway integrates with Autotask, ITGlue, Kaspersky Lab, Pagerduty, Slack, Warranty Master, Zendesk, among others.

For more information about Pulseway's Global Technology Integration Program: https://www.pulseway.com/integrations

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