New Noc Offering Gives Msps Complete Coverage
Pulseway Gives MSPs 24x7 Coverage with New NOC Offering
NOC services are crucial for clients that operate around the clock. And if you have clients in a different time zone or with remote offices, a NOC is essential for smooth operations.
Large MSPs often have NOC services, sometimes existing within their headquarters. With a NOC service such as that from Pulseway, the MSP doesn’t have to train and employ full-time staff. And you can scale up or down, as demand requires.
MSPs can expand their business, and focus on customer generation.
With a NOC service you essentially ‘rent’ a specialist team for hours your staff isn’t unavailable.
Industry experts are getting on the NOC train.
Take Charles Weaver, CEO of The MSP Alliance for instance, who is a backer of service providers using a NOC Service. “It is important for MSPs to constantly evaluate which services are most valuable, and identify which services should be outsourced versus performed internally. In essence, MSPs need to go through the same evaluation their customers undergo when deciding whether to outsource,” Weaver said.
Weaver sees the rental of a NOC as being the best approach since an MSP doesn’t especially need a NOC during business hours. “The idea that you should outsource completely your NOC and help desk should be done only under the right circumstances. For example, it is very common for smaller MSPs to need after hours or weekend/holiday support for their NOC but cannot do it themselves, ” Weaver said.“It is an entirely different situation, however, to say that you plan to never have a NOC or help desk. This is the very essence of being a MSP. To never plan on developing your own monitoring, management, and help desk capabilities, begs the question as to your real purpose and value to your customers The NOC is the service delivery engine for your MSP practice, ” he said.
Time to Be Strategic
One benefit to a NOC is that MSP staffers have more time to be strategic, an argument made in an MSPmentor blog. “Partnering with a NOC vendor to deliver round-the-clock support and routine functions, such as patch management and systems maintenance, enables you to better focus on the consultative part of the business,” MSPmentor author Pedro Pereira wrote.