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Autotask Integration | Pulseway

Autotask configuration guide for Pulseway

  • Open Pulseway Manager and navigate to the 'Settings' tab and 'Autotask' inner tab
  • Enable the Autotask module and fill in the Username and Password fields
  • Select the Account on which the tickets will be created
  • Select in which Queue you wish the ticket to be added
  • Autotask manager queues
    Autotask manager queues
  • Click on the 'Create test ticket' button to verify the connectivity
  • Login to the Autotask Service Desk and check out the test ticket
  • Autotask ticket
    Autotask ticket