How the American Heritage Charter School centralized IT operations with Pulseway

A one-person IT team's daily struggle

As a one-person IT department for a growing K-12 school, Josh Siqueiros faced the significant challenge of managing a distributed network of endpoints for teachers and staff. Before his arrival, the school relied on a third-party IT company that used a mix of disconnected tools. When Siqueiros took over the role to save the school money, he inherited a fragmented system that was difficult to manage, especially with his office located a long walk away from other buildings.

The previous setup relied on an RMM that was often offline and didn't provide adequate visibility. Siqueiros also lacked a centralized way to handle help desk tickets, manage software installations and perform essential maintenance tasks like driver and Windows updates. This disjointed environment meant simple tasks often required him to waste time walking across campus, pulling him away from more strategic projects.

Key challenges

• Inadequate remote support, requiring time-consuming trips across campus.
• Lack of a centralized help desk and ticketing system.
• Fragmented workflows due to multiple, loosely integrated tools.
• No standardized process for deploying software, drivers and updates.

How Pulseway helped one IT pro take control

To streamline operations and gain control over the school's IT environment, American Heritage Charter School implemented Pulseway in 2024. The transition allowed Siqueiros to consolidate his most critical functions — remote desktop access, help desk and automation — into a single, unified platform.

One of the most significant benefits of Pulseway was its robust remote desktop tool. The reliable connection allows Siqueiros to access and troubleshoot devices from anywhere — his office, home or even while traveling. This eliminated the need to physically walk to every endpoint for simple fixes, which Siqueiros estimates has significantly improved his productivity.

“I can be sitting in my office working on something and I can remote into their computer from my office and still take care of them while working on another project at the same time,”  he explained. “It's really kind of doubled my ability to get to people.” 

Pulseway's mobile app also provided a huge advantage for a one-man team. Siqueiros can now resolve issues on the fly, even when he’s off-campus. “I do use the app quite a bit. Even when I was up camping one time, I used the app to remote into somebody's computer,”  he commented.

In addition to remote access, Pulseway's auto-discovery feature was a major factor in Siqueiros's decision when comparing it to other tools on the market. This feature automatically finds computers on the network and deploys the Pulseway agent, simplifying the onboarding of new devices. Pulseway's integration with Active Directory also proved to be a key time-saver, allowing him to easily reset passwords and unlock accounts from the platform.

And to further expand his support capabilities, the platform's automation features are helping with his workload. He has set up workflows to automatically deploy software and driver updates upon device registration, transitioning the IT department from reactive support to proactive administration.

Pulseway helps American Heritage Charter School modernize IT support

For Josh Siqueiros, adopting Pulseway has transformed his role from a reactive troubleshooter to a strategic IT manager. With the ability to centralize and automate many of his daily tasks, he can now focus on improving the school’s technology infrastructure and providing a better experience for staff and students.

The native integration between Pulseway RMM and Pulseway PSA is also providing a unified ecosystem that eliminates the need for context switching. This seamless connection allows Siqueiros to manage devices and users, handle help desk tickets and track his time all from a single platform. This shift in mindset has allowed him to deliver superior support and has positioned the IT department as an efficient, modern resource for the school.

The results

The adoption of Pulseway brought immediate operational efficiencies to American Heritage Charter School. Josh Siqueiros now benefits from:

• Time-saving remote support: Eliminates the need to walk across campus for minor issues, allowing for faster problem resolution from anywhere.
• Centralized management: Provides a single platform for remote access, help desk ticketing and device management.
• Enhanced productivity: The mobile app enables him to provide support from anywhere, even when he's off-campus.
• Improved workflow: Automation features standardize and streamline software and driver updates, saving valuable time.