This release adds functionality to Patching, Remote Control and Automation, and also includes brand new Virtualization Discovery, Topology and Management features as well as new Token based Access Controls. This release also features a new header design. Details of all new features can be found here.
This release includes new Patch Category based Operating System Rules criteria.
It is now possible to install or reject a given patch based on its category. The following categories are supported Security Update, Critical Update, Update Rollup, Service Pack, Tools, Feature Pack, Update, Driver, and Definition Update.
This release includes new Release Date based Operating System Rules criteria.
It is possible to install or reject a given patch based on the number of days since its release.
With this release, it is now possible to configure Patch Policy automation rules using vulnerability codes (CVEs) or vulnerability severity scores (CVSS). This simplifies the risk-based patching configuration.
Pulseway uses a tiered approach to prioritize the testing of software updates and adding them to the catalog.
With this release, we improved this process by prioritizing updates according to the severity of resolved vulnerabilities. This ensures that the most critical updates are addressed first.
The updated schema of the processing of software new versions is displayed below:
1 business day
5 business days
10 business days
To help you stay compliant with Patch Policies, Pulseway now offers the ability to fine-tune the Windows Update service.
With this feature, you can prevent end users from making modifications to patching configuration and also have control over Automatic Updates. You can also defer quality or feature updates, and configure active working hours.
Additionally, Patch Policy now supports driver updates, although please note that this option is turned off by default.
With this release we made Patch History statuses clearer and more consistent. Depending on the result of patch execution the statuses may be as follows:
Errors popup now displays additional information, including error code and message.
This release utilizes a new algorithm for improved handling of invalid display objects to optimize session traffic for low bandwidth connections.
There is also enhanced logging to support more performance and connection data.
This new capability is useful for working with sensitive information and devices during Remote Control sessions. It allows the technicians to optionally block an end user from viewing the technician's screen activity while the Remote Control session is active.
When active, the technician's remote activities will not be visible on the monitor or display of the local device. Instead, a banner will be displayed on the local monitor to inform a user that a remote administrator is working on the device - this banner is meant to prevent the end user from powering off their device.
In addition to blocking the local display, the local inputs (ie. Keyboard and mouse) will be disabled to prevent a local user from inadvertently interfering with the technician’s remote activity.
This release includes several UI and UX improvements to the Header.
These improvements bring consistency to the Header utilities in terms of behavior and styles, provide a new Help utility for accessing all Pulseway Help content and include improvements to the What’s New feature.
Key new features include:
This release includes the ability to store and distribute files to devices centrally and securely using the new Managed Files area in Automation.
Simply upload files to the new Managed Files area in the Automation module:
Use the “Write File” workflow action for common automation tasks such as custom applications installers, font configuration files distribution, and printer drivers. Files are encrypted at rest and in transit and decrypted by the Agent:
Select a File to be written to the Agent:
Select a file from Managed Files:
Finally enter a Target Path to write the file to the Agent:
This release includes a feature to run ad-hoc Workflows from the Mobile Application for active Workflows that contain Ad-hoc or Scheduled Triggers.
The key benefit of this feature is to allow a technician to quickly execute ad-hoc Workflows directly from their Mobile device without having to access the Web Application.
To access the new feature, tap Workflows on a System:
Tap an active Workflow from the list (a green dot indicates that a Workflow is active):
Tap the Start option under the list:
Tap the Start action to continue:
A toast message is displayed that indicates that the Start Workflow command was sent:
The Workflow Executions list is displayed once the Workflow has completed:
Pulseway now includes the ability to configure Hyper-V and VMware Connectors, allowing you to discover, view, and manage hosts and virtual machines.
By connecting directly to the hypervisor, Pulseway offers a single, consolidated view of your entire virtual infrastructure across multiple platforms.
You will need to create a new Integrations / Connector for each Hyper-V and VMware hypervisor you wish to manage.
Once a Connector has been added, we will expose the hypervisor and its child entities on the Topology Map and the new Systems / Active Connectors page. You can view version information, status, events, and other information from these product areas.
If you enroll the hypervisor’s “Host”, you will unlock the management features of both hosts and virtual machines, such as powering on/off, restarting, suspending, and working with snapshots.
Pulseway now includes a set of API Endpoints that are only accessible by using a secure token.
The API documentation and sample data can be found by accessing https://<your_server_URL>/api
Token-based API access allows technicians to grant explicitly controlled authorization tokens for a more secure API-only access entity that is distinctly separate from user accounts, while also consolidating the management of API access controls.
There are two methods of API access authorization that can be granted:
This allows the creation of a unique API Token that requires explicit trust configurations for controlling when, what, and from where the Token is authorized for use with respect to the API. Once the token is generated, the Token ID and Token Secret would be used to gain access to the API and its use would be restricted based on any authorization controls defined.
To increase security, you can define start and expiration dates, whitelist IP addresses for access restrictions, and control granular access to specific Organizations and individual API endpoints.
You can also revoke an existing token to immediately prohibit further use. By revoking an existing token, you will have 30 days until it is automatically deleted. To reinstate the token, simply regenerate the token secret prior to end of the 30-day period.
Third-Party Tokens can be created from the API Access page in the Configuration module:
Add Details and optional Start and Expiry Dates for the New Token:
Add IP Addresses to the IP Whitelist if required:
Grant access to specific Organizations as required:
Grant specific Permissions for the API Token:
The final step is to generate the API Token and save the Token Secret Code details:
The API Token can be revoked at any time:
This allows a simple OAuth-based authorization process to be used to enable Pulseway integration from an implicitly trusted product.
Additional SNMP Profile content will be added to this release to make it simple to enroll and assign monitoring to the following popular Devices:
Sample of new SNMP Profile content:
This release includes a new BSD Agent which supports installation on BSD platforms such as pfSense, FreeBSD and OpenBSD. It is included in search and other query results when using pre-defined “Linux” filters:
The BSD Agent is based on the Pulseway Linux Agent and will support the same functionality:
We have added .PKG support for the generic macOS Agent deployment package. This package is accessible via the Onboarding / Downloads page.
We expanded the data columns that are displayed in the Advanced Search / All Systems view to enhance your productivity and streamline your search experience.
The Pulseway 9.3 release includes the following platform improvements
Key Feature Enhancements
Endpoint Policies – As part of a larger effort to enable a more dynamic and automated Policy Management experience, we will be making several changes to the existing Policy structure. The new Policy structure will contain three key components:
The changes will roll out over several releases, starting with the conversion of existing Endpoint Policies into a new Policy and Profile structure.
The following changes will be made in this release:
To work with the new Device Configuration and Monitoring Policies
In subsequent releases, expect the following changes:
This release includes several additions to Workflows that greatly enhances the automation capabilities, flexibility and ease of use.
General Automation Engine Enhancements – Introducing features that will extend the power of automation now and in coming releases.
Scheduled Workflows – Workflows can now be executed with time as trigger.
Image: Change trigger type to Ad-hoc and Scheduled
Eight New Workflows Actions – New System actions to further enhance the automation capabilities in Workflows. Windows only in this first release.
Image: Available Workflow Actions in System
Concurrent Multi-Monitor Support – In addition to the ability to work with multiple monitors individually, Remote Control now supports simultaneous viewing and control of all monitors, exactly as they are configured on the target device.
We also added thumbnails of monitors to make it easier to connect to individual monitors or all monitors at once.
Chat Support for macOS Remote Control Sessions
Chatting with end users is now possible when using a Mac as a source machine or target machine during an active Remote Control session. This enhancement brings the use of Chat both from a Mac and to a Mac in parity with Windows.
We have introduced a new option within a Patch Policy to schedule a reboot when one is required by the patch process. The addition of this functionality allows you more flexible control over the reboot process. You can now choose to suppress the reboot, reboot immediately, or specify the reboot day of the week and time.
The following changes to Patch Management are also included:
Audit support (includes reporting) - Asset Information is now available for both Linux and macOS agents. You can reference the information in the System Details page (aka Device Card) and in asset reports.
Support for Custom Fields in Scripting - For both Linux and Mac scripts, you can reference the Output “Names” directly within your script by using the echo command and including the Output variable name. As an example,
Top processes in Mem & CPU alerts – Linux and macOS agent notifications for Memory and CPU now contain the top processes that were consuming those resources when the alert occurred.
Password Complexity – With this release, the security of managing user passwords has been improved by arming you with the ability to configure complexity requirements. Configured in Server Admin / Security, once enforced if a user logs into the web application and their password does not meet the configured requirements, they will be prompted to change their password.
Note that for added security, some of the attributes, such as minimum password length, have pre-defined minimum values as determined by our internal security team.
Pending Reboot Notification added to Monitoring Profiles – From the new Monitoring Status Profile, you can now send a notification when a device requires a reboot.
Support for Block User Input for iOS – We added the ability to block end-user input (keyboard and mouse) when using Remote Control within the iOS mobile application.
Approve 2FA from Apple Watch – Users who have the iOS mobile application and an Apple Watch can now approve or decline their 2fa logon requests directly from their Apple Watch.
Additional Platform Improvements
We continue to add new titles to the 3rd Party Patch Management application catalog, with 33 added since the last update:
Key Feature Enhancements
Ransomware Detection is a new, optionally licensed add-on which proactively monitors, actively detects, and can reactively stop and kill ransomware activity on managed Windows devices.
With ransomware being one of the most common cyber threats businesses face today, this new protection capability built natively into the Pulseway Agent provides an additional layer of security. By analyzing the behavior of files, our proprietary technology can isolate affected machines from the network while attempting to stop malicious ransomware processes to prevent the ransomware from spreading.
To take advantage of this new feature, simply enable your Ransomware Detection license in the Endpoint Protection module, configure a Ransomware Detection Policy, and either manually apply the policy to one or more supported devices, or apply the Policy to your Organizations, Sites, or Groups. Keep in mind that Organization / Site / Group policies will take precedence over any policy manually applied to an individual device.
NOTE: The previous “Antivirus” module has been renamed to “Endpoint Protection” and now includes Licensing, Configuration, Status, and History for Antivirus and Ransomware Detection.
The Pulseway mobile application also supports operational management of Ransomware Detection.
We have improved the PSA integrations for both Autotask PSA and ConnectWise Manage. The changes include several enhancements to increase efficiency through change automation:
Several product areas have been updated to allow System Details to be accessed without requiring a user to specifically navigate to the All Systems page where this functionality currently resides. This will improve the time it takes technicians to perform workflows where there is a need to work with System Details for one or more devices.
Additional Platform Improvements
Support for modern authentication (using OAuth 2.0) has been introduced for customers utilizing an Office 365 mailbox for email notifications. This is in response to Microsoft's lifecycle announcement, in which they indicate that they will begin deprecating Basic Authentication.
When using the Basic/Legacy Authentication, the application sends a username and password with every request, and the Exchange service account is granted access to relevant mailboxes using the Application Impersonation role. With Modern Authentication, full access to all mailboxes permission is granted to the RMM application as part of the consent flow. Modern Authentication is based on the OAuth 2.0 protocol which is a token-based authentication and this design ensures that your global administrator credentials are never stored in RMM for mail parsing.
With token-based authentication, users would enter their username and password to get a token. This token provides access to the resource for a specific time period. The token is auto-renewed as long as the credentials entered in the parser settings are still valid.
Please refer to this KB article for more detailed information and configuration guidance.
Key Feature Enhancements
New Topology Map - We've introduced a ground-up rebuild of the Topology Map, to provide you with improved visual control and management which will result in better overall visibility.
Some of the new customization capabilities include the ability to change device types, create custom devices and logical groupings, and rearrange network relationships.
In addition, we’ve added the ability to send SSH Commands to supported network devices directly from the Topology Map, and the network device configurations support the direct assignment of newly added SNMP Profiles.
SNMP Profiles – SNMP monitoring can now be configured centrally, using the new SNMP Profiles. An SNMP Profile is simply a container of relevant SNMP Variables and alert criteria that pertain to a specific type of device, which is then easily applied to the related network devices.
Included in SNMP Profiles is the ability to configure intelligent, conditional alerts.
Workflow Integration for SNMP Alerts - Workflows will now support triggers based on SNMP Alerts. When a device triggers an alert, a workflow can now capture the alert, evaluate additional SNMP Variable values, and execute user defined SSH commands to the device or any other workflow actions.
Systems Quick Search - Users can now find systems from anywhere in the product by searching for the System Name or Logged In User.
In addition to quickly providing a list of relevant machines based on the search criteria, the quick search component will remember recent systems and will also provide direct, contextual navigation functions like bringing a user to the System Details page or the new Advanced Search page.
Systems Advanced Search – In addition to the Quick Search feature, we have introduced a brand new, more detailed and functional Advanced Search page to help users quickly find systems. The new page also provides configurable columns to provide instant visibility of certain data fields.
The new table allows users to customize columns and filters and save the configuration as “Views”. Views can be kept private, made public, or shared with fellow Team members.
Remote Control Private Desktop Sessions – Introducing support for Windows Private Remote Desktop Sessions. Private Sessions allow you to establish a remote desktop session without sharing the session of an existing user.
This feature has two options available, both of which establish a single Remote Desktop Session with a target Windows Agent, but using different methods with unique functionality:
Remote Control UI and UX Improvements
Endpoint Policies – In continuation of our efforts to centralize the functionality of the Pulseway Manager for more effective Policy-based management of Systems, you can now configure Windows Performance Counter Monitoring and Alerting from within Endpoint Policies.
Not only does this change centralize the management of Windows Performance Counter monitoring, but the configuration for alerts supports multiple alert conditions per counter, which provides you with an ability to generate alerts with different priorities, based on different threshold conditions.
Centralized Autotask PSA Integration – This release centralizes the configuration of the integration, which moves the management and integration communication from individually configured Agents to the Pulseway Platform. In addition, Pulseway Organizations, Sites, and Groups can be mapped to Autotask Companies and Queues. Finally, the newly designed integration now supports ticket creation for offline notifications.
Ad-hoc 3pp Application Installation and Patch Policy Management – We added a new Patch Management section to the System Details page with the ability to dynamically install third-party applications from our 3pp Catalog even if the target system is not aligned with a Patch Policy.
In addition, this new feature supports the assignment, change, and removal of Patch Policies as well as an ability to dynamically run the assigned Patch Policy for a selected System.
Audit – We have updated our engine to collect more information about hardware, security (AV), status, users, and network information. We’ve also introduced new data fields called “System Fields” that will be updated on a more real-time frequency than standard Audit fields.
Some new data will be available in the new Advanced Search page (e.g. logged in users) and will be added to existing Reports such as the updated Executive Report. However, much of the data has been added as a foundation to be made available once we release our upcoming rebuilt System Details page, and once we update our Reporting Engine.
Custom Field Enhancements – Custom Fields are no longer limited to Systems and Global only. With this release, we’ve expanded the assignment of Custom Fields to include Organization, Site, and Group contexts.
Context is assigned during the creation of a Custom Field. Systems automatically inherit parent values unless and until the value is overwritten at the system level.
For System Automation, the evaluation of Custom Field values occurs from the “bottom, up”. Meaning, if a System has a Custom Field of “A” and its Organization has the same Custom Field set to a value of “B”, automation will evaluate the value at the System level.
One of the key benefits of this extension is not only the ability to assign data points and values at all the levels of System containerization, but also the ability to have values change at any level automatically as part of Workflows.
Invite Team Members – Instead of manually creating accounts, you can now also provide the email addresses of target users and assign them to a specific Team. The users will receive an email with a secure link which can be used for them to self-register with the product.
macOS and Linux Agent Settings can now be centrally managed with Endpoint Policies. Additionally, we made an enhancement to the Endpoint Policy UI that allows you to quickly identify the supported features based on a specific Agent Operating System.
With Automation Workflows, you can now run scripts for both macOS and Linux Agents. In addition, Workflows now include several macOS and Linux Notifications, allowing you to create advanced automated processes for these supported Agent Operating Systems.
Apple M1 - Our macOS Agent now runs natively on supported macOS versions that are installed on hardware that uses the Apple M1 chip.
macOS Agents now include support for our recently released ‘Disable Remote Control’ feature. With this feature, you can now extend the ability for macOS end-users to disable remote control from the Agent system tray context menu.
Automation! With this release, you can now create and run Bash Scripts for macOS and we’ve also included support for Tasks.
Within the System Details screen, you can now view ALL Linux services regardless of whether they are monitored or not.
Linux Agents now include Proxy support for Agent registration.
You can now discover computers from Active Directory through the Discovery & Deployment probes if they are a domain member. Additionally, you can now deploy the Pulseway Windows Agent through Group Policy Objects for all domain-joined computers or for just a selection of Organizational Units. This will automatically enrol newly added computers in Active Directory to Pulseway and place them in the correct Agent Group which in turn will apply the endpoint monitoring policies, optionally install an antivirus product, and start managing operating system and 3rd party patches too.
Bring IT Documentation in your daily workflow through the IT Glue integration. Within the system details screen you can now access asset information, related documents, and related passwords for the matching IT Glue configuration.
Remotely login into monitored systems through the Pulseway ecosystem without disclosing credentials to people in front of the computer. This feature can be enabled from endpoint policies or locally on each system.
Within an endpoint policy, once you enable the system tray icon for end-users, you can now also enable the option to locally disable remote control on each system from within the system tray context menu.
We have added a mechanism in Remote Control to capture and measure various performance statistics to help you understand the performance of a session, and to help us continue to improve performance of the product.
Much of the work is done behind the scenes, but you'll find a new menu setting in Remote Control called “Show Session Health” which, if enabled, displays a visual indication of session RTT (Round Trip Time).
In addition, we have also added a menu setting called “Send Report” which allows you to provide us quickly and easily with feedback of your session, which will automatically include the performance statistics.
As part of our ongoing effort to modernize and standardize the UI, the Patch Management History page has been redesigned.
With the latest update to Endpoint Policies, you can configure Windows Processes directly in the Web Application using the NEW Processes category.
The latest update for the All Systems page is packed with new features focused on productivity and user experience.
Multi-tab support for Systems
With the new support for tabs you can easily switch back and forth different views and effortlessly multitask between systems.
Create shortcuts for your Favorite actions
You can now pin your most used modules and create shortcuts to further enhance your productivity.
Updated Search Experience & General User Interface
Continuing our efforts to deliver a simple and intuitive user interface, we have redesigned our search experience and modernized the overall look and feel of the All Systems page.
Further user interface improvements to four additional pages:
Search, filter and quickly find network devices with the new Device List
Windows Service Monitoring can now be configured directly in the Web Application, within Endpoint Policies, accessible using the NEW Monitored Service category. In addition, a new Monitored Services section has been added to the Services feature page when working with an online System, providing a distinction of general Service information and those Services being actively monitored.
Bitdefender integration has been enhanced to support automatic deployment and uninstallation using Antivirus Policies.
Deployment configurations for Bitdefender can be created and managed from Server Admin / Configuration when
defining an Antivirus Policy for an Organization, Site, or Group.
Applying this type of Antivirus Policy will deploy Bitdefender on supported Systems within the given Org structure where the policy is applied, join the Systems to the selected Bitdefender company, and install the selected Bitdefender modules.
Installation is automated for both existing Systems and newly provisioned Systems.
Scopes have been enhanced to include the use of Custom Fields, which supports multiple Rules with the ability to match Any or All rules, the addition of Organizations and Sites to the Context selection, and Network Device has been added as a new System Type.
We continue to add new titles to the 3rd Party Patch Management application catalog, with 28 added since the last update:
Search, filter and quickly find network devices with the new Device List
With the 8.8.9 Linux Agent, you can now install Pulseway on ARM64-based devices (Raspberry Pi 3 and 4).
You can now view asset info and installed applications for offline Windows systems showing last known information.
Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.
Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.
Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional in-app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.
We've greatly reduced the amount of time required to start remote control sessions from the WebApp allowing you to get to the endpoints without delay.
The latest version of the remote control app, no longer requires elevation when it's launched in a directory where the local user has full access to.
New installations will also be placed in the Application Data folder by default for the current user, eliminating the need of elevation.
We have redesigned the Group Policies page to make it easier for you to exploit the full power of Pulseway policies. With a simplified design and the addition of an integrated search functionality, you can find any group policy setting with just a few clicks.
Simplify the way you manage scripts with the addition of search and move.
Pulseway Client Portal now includes a built-in chat function that allows the end user to communicate directly with a technician. This can be started automatically as a step in a troubleshooter, or you can give users the option to start it directly themselves. A summary of the chat is recorded and can be sent to the technician.
Start patching systems as they get added to Pulseway using the new Run Assigned Patch Policy action, now available for the System Registered workflow trigger.
Introducing Adaptive FPS to deliver the optimum resolution for the current network connection, resulting in an enhanced user experience.
We have made it easier to quickly get the EDR protection you need by making it possible to trial, purchase and provision Bitdefender AV, including EDR, from within the Pulseway RMM. Users can set up a free trial from the AntiVirus section of the WebApp, then purchase directly from the billing section. The new license can than be provisioned directly from the WebApp as well.
We have launched an improved Remote Control engine for macOS WebApp component that delivers speed and performance enhancements. The latest release also introduces support for monitor selection.
You can now trigger workflow executions from Performance Counter notifications and evaluate Name, Category and Instance in conditions to build even more customisable workflows for your IT processes.
Trigger workflow executions from Event Logs notifications and evaluate Event Id, Level, Message, Name, Source and Filter Title in conditions.
Interactive, conditional troubleshooters can be used to ask questions, provide answers, and run self remediation scripts and tasks based on user input. Pulseway Client Portal can be used to standardize IT processes, empower end-users and reduce the workload on your support team.
We've launched an improved Remote Control engine that delivers 3x performance improvements on Windows and also introduces clipboard file transfer. We're working on bringing the same significant improvements for macOS in the near future.
We continue to add new titles to the 3rd Party Patch Management application catalog, with 14 added since the last update:
We've enhanced the Discovery & Deployment engine to support much faster discovery scans and enhanced analysis during deployment, to show more information should there be any connectivity issues. Network Monitoring now has better detection of network devices through Nmap and support for the network definition, giving more control over the discovery settings.
Pulseway now supports installing Windows Updates from Microsoft's optional distribution channel which is commonly used for Windows Feature Updates.
With the latest update to Pulseway's Remote Control solution, you can now directly control systems from the Web App, on your macOS.
This enhancement gives you the complete freedom, to take control of any Windows or macOS systems, from absolutely any device (macOS, Windows, iOS, and Android).
Keep your systems secure by installing the latest Windows Feature Updates through Pulseway.
These updates will show up just like any other Windows updates allowing you to install them through Patch Management, through a group command or on each system at a time.
We've introduced our popular Web App Dashboard to your favorite device. Get an instant overview of all your critical systems straight from the home page of your iOS device. Customize the views and widgets, and see in real-time, the data that is important to you. Android update is coming soon.
Managing 3rd party software policy rules has never been easier.
Save time installing, updating and uninstalling over 130 applications with our new intuitive design.
Build faster, more intuitive workflows with the newly redesigned user interface and copy-paste support for actions and conditions.
Pulseway is now the world's first voice-controlled RMM. Ask Siri to run patch policies, reboot systems, control the maintenance mode and more.
Get started by opening the Pulseway app and find Siri Shortcuts under the Settings tab.
Share web dashboards with coworkers or clients so they can stay on top of their IT environment. It's now easier than ever to put dashboards on a TV that's always on, enable public access for your dashboard and open the link on any browser.
While in full screen mode you can now switch from one dashboard to another or have them switch automatically on an interval.
We continue to add new titles to the 3rd Party Patch Management application catalog, with 11 added since the last update:
With the introduction of Web Dashboards, you now have a complete hawk-eye overview from the Pulseway Web App. Customize your views and widgets, to see the customers or systems you care about in real-time and the Web Dashboard does not stop at read-only data, you can drill down on the information to get further insight and take appropriate action if required. You can build and save as many Dashboard views as you like, and you'll have the ability to go full screen so that you can pin your saved views in full screen on your monitor.
Pulseway’s Network Monitoring gives you total visibility across your network. With automatic discovery and diagramming, managing the network becomes simple, intuitive and efficient.
View network devices from anywhere:
Monitor availability, ports and SNMP variables:
Take control with SSH:
We continue to add new titles to the 3rd Party Patch Management application catalog, with 9 added since the last update:
You can now create custom field reports using the custom fields template and also include selected system custom fields in the existing asset reports.
You can now edit custom field values from the system details on the webapp and on the mobile apps.
Pulseway Remote Control now covers both Windows and macOS offering customers an all-in-one remote monitoring and management solution.
Custom fields allow you extend RMM functionality with data fields that matter to you. You can use custom fields to collect information from systems that later on will determine the execution flow of automation workflows or you can use them to store the state of your self-remediation strategy. You can use a system-scoped custom field to store the OS release number and then use an automation script that based on the release number it will download and install the appropriate feature update. A global-scoped custom field will have only one value on the entire Pulseway instance and would come in handy should you want to have a workflow send an email should multiple systems go offline in a short period of time.
Drop placeholder tokens into the Send Email automation workflow action that will be replaced with the system name, agent group, organization, notification details and more.
We continue to add new titles to the 3rd Party Patch Management application catalog, with 5 added since the last update:
To further our integration with Pulseway PSA, in addition to your Mobile Apps you can now access your service desk from the Pulseway Webapp. Improve the efficiency and productivity of your technicians by allowing them to view, edit and create tickets with just a few clicks. This allows tickets to be updated in real time, without having to switch platforms, saving you time and making you more efficient.
Get a detailed view of your Backup Job history with our re-designed Backup Details page.
We continue to add new titles to the 3rd Party Patch Management application catalog, with 5 added since the last update – these include ShareX, Amazon Coretto, LogMeIn Client, Process Hacker and WinMerge.
To further our integration with Pulseway PSA, you can now access your service desk from any mobile device via Pulseway mobile apps. Improve the efficiency and productivity of your technicians by allowing them to view, edit and create tickets with just a few taps wherever they are. This allows tickets to be updated in real time, without having to switch platforms, saving you time and making you more efficient. In the second stage of this, we will be rolling out ticketing to the Web App and adding integrations to Zendesk.
To further give you more depth and options, you can enhance your automation by utilizing inputs and outputs from your scripts to use as custom field values in the workflow. This gives you more control as you can use variables gathered from outside the tool to dynamically control auto-remediation execution paths.
We continue to add new titles to the 3rd Party Patch Management application catalog, with 18 added since the last update – these include InkScape, CutePDF Writer, Splashtop and VMware Tools.
After the release of Automation Workflows, our auto-remediate engine, we are excited to introduce Custom Fields, which allows you to use custom fields in your workflow condition rules to create more robust execution paths. On top of that, you can update custom field values with the new Change Custom Field Value action.
You can now use two apps at the same time, for example, you can view your Pulseway systems while writing an email to your colleague.
Microsoft Edge, GIMP and 9 more titles have joined the officially supported 3rd party application catalog.
Introducing an all-new way of managing tags with our latest list design, giving you a complete central overview of all your tags, and allowing you to easily manage them. See all the machines associated with a tag, and effortlessly add new systems using the intuitive search option.
You can now stop a workflow at any stage using the 'End Workflow' step. This action will also allow you to determine the outcome of the workflow by selecting 'Success' or 'Fail'.
Introducing the full release of Automation Workflows, which brings auto-remediation to your Pulseway platform. Workflows are an extension of notifications that will automatically perform remediation actions based on steps that are defined and customized by you. With an intuitive workflow builder, your resolution process can be as comprehensive as you need, so that you can cover all scenarios and outcomes.
In addition to Endpoint Policies, centrally apply your patching and antivirus policies to your Organizations, Sites or Agent Groups, allowing newly enrolled endpoints to automatically assign configured policies without manual intervention.
Our third-party patching catalog continues to grow, with the addition of Microsoft Office 2019 Professional suite of applications and WeChat, brings the total to 75 out of the box supported titles. In addition to these titles, you can also use our custom titles module to patch unique applications that are specific to your business.
Pulseway releases the Preview 1 of the brand new Automation Engine. The release will combine workflow auto-remediation technology with the simplicity and ease-of-use of Pulseway. In Preview 1, users will have the ability to create workflows and set up triggers for high usage of CPU to get a sneak peek at how the final release will look like at the end of March.
With the new addition of Custom Third Party Software Titles Patching, internal IT departments and MSPs can now customize their security and patching practices by adding unique software titles that are applicable to their own IT environments. Pulseway users can simply add a URL to the application installer of their custom title and add some rule definitions, and the third party application will be added to the list for patching automation.
MSP Toolkit 2.0 gives instant access to a huge library of tools, templates and information, training guides on Google Ads and other digital channels and real-time self assessment tools that will evaluate an MSP service offering and pricing strategy compared to their local competitors. In addition Pulseway partnered with industry experts like TruMethods’ Gary Pica deliver unique training material for all Pulseway partners. The new Toolkit comes at no extra cost and is available to all Pulsew ay MSP customers.
Pulseway MSP Toolkit 2.0 will include:
Android users can now edit scopes straight from their mobile phones with the latest version of Pulseway Android App.
Pulseway Cloud Backup features seamless backup support for workstations and servers and offers control from both a web-based console and from iOS and Android mobile applications.
Pulseway Cloud Backup delivers a clean and easy-to-use interface that allows users to check backup statuses, calculate backup health score, schedule backup jobs, and recover data for physical and virtual servers, workstations and documents. This new feature helps organizations ensure that their data is always protected.
We've added support for new motherboard chipsets, new AMD processors and AMD / NVIDIA Graphics Card monitoring.
To follow up on the feedback on the Mobile Remote Control launch, we have now added support for Multi-Monitor selection for both iOS and Android apps. Seamlessly switch between screens while controlling the machine from your mobile device.
Introducing the brand new Mobile Remote Control built directly into the mobile app. Thanks to the new release, Pulseway customers can now access files and applications, and help users and control remote systems as if they were sitting right in front of it from anywhere at any time.
Pulseway Mobile Remote Control enables a simple, reliable, and fluid remote access to any monitored systems for unattended support. Built using a proprietary protocol optimized for best performance, it allows the user to control any user session on the computer. No need to open ports to access the systems, Pulseway handles the communication for its users while keeping all the traffic encrypted end-to-end. The new feature can be accessed through the built-in Remote Control feature in the Computer Details section.
We've added the following new software titles to our 3rd party patch management catalog:
Following up on the 2FA update last month you can now secure your Pulseway instance by enforcing two factor authentication for all user accounts. You can enable the setting from the WebApp on the Server Admin -> Settings page under the Security tab.
You can also reduce the number of two factor authentication prompts for the Remote Control app (desktop app update pending).
Finally, we've added support for restricting access to the Pulseway Dashboard and Pulseway Remote Control apps if a user account doesn't have two factor authentication enabled.
You can now remote in and take control of any user session straight from the app. Android app is going to be released soon.
We've added the following new software titles to our 3rd party patch management catalog:
We have introduced the newly enhanced 2FA. Two factor authentication (2FA) is an additional security layer that will require an additional step to access your account or perform certain operations.
You can opt to receive Push notifications on your mobile apps to approve authentication requests or use a TOTP app (Time-based One-Time Passcode) like Google Authenticator, Authy or 1Password.
We also generate a few backup codes which you can keep safe in the event where you don't have access to your mobile devices and you need to access your account. These codes can only be used once.
Learn how to get started with 2FA here.
We've added live chat to Remote Desktop so you can collaborate with the person sitting in front of the remote computer. Chat can be initiated by the Pulseway operator or the person who's computer is remotely controlled.
Learn how to get started with User Chat here.
The application will now automatically switch to German if your phone's language is set to German.
To improve the reporting functionality within Pulseway, we've added support for generating Pulseway reports into the CSV (Comma Separated Values) format. This lets you export metrics into a machine-readable format allowing you to build custom visualizations and report layouts using tools like Microsoft Excel.
The following titles have been added with this release: 7-zip (64-bit), Evernote, FileZilla, LibreOffice and Skype for Business. For the full list of titles supported click here.
You can now send and receive files from both the source and the destination computer. It's as simple as selecting a file and clicking on the arrow on the top of the dialogue to initiate the transfer.
The newly added File Transfer feature can be accessed from the main menu of the remote desktop session window. In order to establish a remote desktop session, you can either use the Pulseway Dashboard or Pulseway Remote Desktop application.
We are continuing to add more and more titles for our 3rd Party Management engine. This release includes the following titles:
Java JDK 8 - update 201 (32 bit), Java JDK 8 - update 201 (64 bit), Putty (32 bit), Putty (64 bit), Skype, WinRar (32 bit), WinRar (64 bit), Git, PDFCreator, CCleaner
We have tightened the access to system scopes and team members will only be able to see the scopes where their team has access to all the systems in that scope. Administrators will continue to have unrestricted access across all system scopes and Pulseway features while user-defined teams will see just the scopes that are relevant to their current access level. Additionally, users who are not on the Administrators team will no longer have the ability to create or modify system scopes.
Tasks and reports visibility has also changed to show the entries that are configured using system scopes that the user’s team has access to. In addition to the scope check, we’ve also introduced a “Run as Team” setting for scheduled tasks and reports that will allow you to specify a team which will be used as an additional filter on top of the system scopes. Basically, “Run as Team” setting will allow scheduled tasks and reports to run only on the systems accessible to that team.
Automation tasks executions will filter out the systems that the currently logged user’s team doesn’t have access to. On the other hand, generated reports will only be shown to the team members of the user who ran the report and the administrators.
We have been listening and are thrilled to announce the introduction of our 3rd Party Patch Management module, which is designed to keep software up to date by plugging the vulnerabilities as soon as fixes are released. It has been designed with simplicity in mind and blends with our OS patch management module to ensure that your systems are patched and kept up to date.
Deploy commonly used software such as Mozilla Firefox, Adobe Acrobat Reader, Java Runtime Environment and more and we will make sure they stay up to date. Want to remove a piece of software? Just select the product name and mark it to be uninstalled and you’re done.
To get started, select some 3rd party software titles to be deployed, updated or uninstalled then configure the schedule on which patching will run and you’re ready to go.
And at the end of the month, generate patch report to see your patch compliance across your IT infrastructure and quickly identify the systems and software that needs to be updated to the latest version.
Additional titles added on 1st May 2019: 7-zip, Citrix Receiver, Citrix Workspace, Google Chrome, Java(TM) SE Development Kit 11 (64 bit)
Supported titles with this release: Adobe Acrobat Reader DC for Windows, iTunes for Windows, Java SE Runtime Environment 7 (32-bit), Java SE Runtime Environment 7 (64-bit), Java SE Runtime Environment 8 (32-bit), Java SE Runtime Environment 8 (64-bit), Microsoft .Net Framework 3.5 for Windows, Microsoft .Net Framework 4.7.2 for Windows, Mozilla Firefox x64 for Windows, Mozilla Firefox x86 for Windows, Notepad++ x64 for Windows, Notepad++ x86 for Windows, QuickTime for Windows, TeamViewer 13 for Windows, TeamViewer 14 for Windows, VMware Workstation Player, VMware Workstation Pro for Windows, WinZip for Windows.
Introducing ConnectWise Integration, MSP Toolkit and More:
The Pulseway integration to ConnectWise Manage drives service desk efficiency by:
We are excited to launch our new MSP Toolkit, which is now available to all of our Team customers in the Pulseway Web App. The MSP Toolkit was designed to help our MSP customers to:
The MSP Toolkit will continue to develop and expand its resources to further help Pulseway customers grow their business.
Last Task Execution Report template creates a report containing all the scripts outputs included in the task being executed. You can execute tasks with scripts that collect system info, perform an action and report on the result of the execution.
This release introduces several enhancements to the 6.0 major release:
Based on the feedback we have received from you on the 6.0 release, we are introducing system level access exceptions for teams. This feature is particularly useful when you want to grant a specific access level to a system group but want certain systems in that group to have a different access level.
By clicking the “Configure Exceptions” button, you can overwrite the access level for each system in the agent group:
After applying the changes, the exceptions will be highlighted in the group:
Policies are now stand-alone and reusable across organizations, sites and groups. The policies can also be inherited so you could assign a policy to an organization and have all the sites and agent groups inherit that policy. As well, you can overwrite a parent policy at a site or agent group level.
As soon as a policy is assigned it will take no more than a minute to be applied to all the agents.
You can now filter the notifications you receive at the account level based on organization, sites, agent groups and notification priority.
The notification filters can be set for all organizations, can be inherited and you can also overwrite the filter at an organization, site or agent group level. With the notification filters you can refine the amount of email and push notifications you receive to only the ones that matter mostly to you. It’s worth noting that the alerts will still trigger and you will still be able to review them in the notification list but you can choose not to be notified by push or email for the ones that are not important.
Welcome to Pulseway 6.0, where we created a seamless environment that is going to make your experience a lot more streamlined.SEE WHAT IS NEW
We’ve changed the way you organize, deploy agents and collaborate with your team.