Device Management
Backup & Disaster Recovery
Ransomware Detection
Ticketing
Maven Group
CASE STUDIES: MAVEN GROUP
MSP
How Maven Group transformed its business with Pulseway
They have been able to improve their services, become more proactive, attract new customers and enhance their reputation in the market with the use of the Pulseway platform and Pulseway's MSP Toolkit.
TALK TO USThe Pulseway mobile app brings important problems to my attention, so I know exactly what needs to be done, eliminating technical surprises.
John Dubinsky
Founder, Maven Group
The Solution
Pulseway had caught John’s attention a decade back when it launched the first version of its mobile app. But it was during a demo that John was re-introduced to Pulseway. The Pulseway product specialist who did the demo was using the Pulseway dashboard while sharing his screen with John, and that’s when he said “Wait a minute! What’s that?”
Uninterrupted business with Pulseway
Downtime is the enemy for John’s clients. Pulseway was an obvious choice as it helped him run the business smoothly while saving precious man-hours.
Business continuity with a unified dashboard
Pulseway’s UI isn’t just user-friendly, it’s functional. John gets clarity on everything happening in his clients’ IT infrastructures. Basically, all the complexities of monitoring IT systems are fleshed out in a simple way at one location.
“I really like the user interface. It presents crystal clear information, what is happening and what needs to be done. This allows us to see, control, manage and respond to customer and system needs quickly.”
Pulseway RMM is neatly tied into Windows, allowing John to easily monitor any application that appears on the event log. This is accompanied by highly functional tools, making it a reliable dashboard for John’s business.
“I was at the chiropractor and I received tickets from two different dental offices with access issues. The night before we had pushed out server updates, something must have happened in the firewall settings. All I had to do was disable the Windows firewall from my Pulseway mobile app for quick remediation, all while lying on the table. That is I.T. magic.”
“It really feels like Pulseway is an employee or team member. This is one of the primary reasons Pulseway is going to be a long-term partner for us.”
The Result
Pulseway enables John to manage clients’ IT systems from a single pane of glass view — anytime, anywhere. A clear workflow improves service delivery since critical issues are addressed at the right time. Moreover, a proactive approach strengthens service delivery efficiency, adding more value to customer service. Simply put, John increased output and productivity at the same time.
Founded in 1995, Maven Group was the brainchild of John Dubinsky. For more than two decades, John has been helping clients achieve solid uptime rates by continuously fostering the integrity, confidentiality, and availability of their I.T. infrastructure.
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