Customer Case Studies | Pulseway
CASE STUDIES: CARETECH SOLUTIONS
HEALTHCARE
How CareTech Solutions transformed its business with Pulseway
They have been able to become more effective and efficient by working proactively to maintain uptime, while responding faster to any issues that require their attention.
TALK TO USPulseway stands out to me not because of the incredibly useful features but because of the immediate response I receive from support. This product has allowed me reboot a server, run a task, kick a user, reset a password and many other things I normally couldn’t do without coming into the office, all from my Android.
Brian Heersink
System Administrator, CareTech Solutions
Background
SLV Regional Medical Center (SLVRMC) is one such client, and is the largest and most comprehensive health care provider in the San Luis Valley, Colorado.
Why Pulseway
CareTech needed a monitoring system that took the monitoring burden off their shoulders.
The challenge
The challenge was to find a systems monitoring solution that would provide immediate alerts of the IT system issues and allow support staff take immediate action. To date no product enabled CareTech to provide such a proactive and flexible IT support solution. Simple utilities were used in the past; however, they only "pinged" key IT support staff when a server was unreachable. As a customer, SLVRMC needed much more because it depended on internal systems for notification.
"When I tried Pulseway it took the monitoring burden off my shoulders. While I was satisfied with the notifications sent to my mobile phone, the features Pulseway provided blew me away. It didn’t only monitor server uptime but provided a plethora of statistics and actionable items. Within minutes I went from not only finding out about systems issues but I also had the ability to fix those issues from my smartphone"
CareTech Solutions provide hospitals and higher education institutions with bespoke IT services, which are scalable and cater to their unique needs.
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