SLV Regional Medical Center (SLVRMC) is one such client, and is the largest and
most comprehensive health care provider in the San Luis Valley, Colorado.
CareTech needed a monitoring system that took the monitoring burden off their
CareTech Solutions provide hospitals and higher education institutions with
bespoke IT services, which are scalable and cater to their unique needs. Clients
represent urban, suburban and rural markets, from small hospitals to large
integrated health systems in both academic and nonacademic environments. SLV
Regional Medical Center (SLVRMC) is one such client, and is the largest and most
comprehensive health care provider in the San Luis Valley, serving six rural counties
with a population of more than 45,000. The hospital has 49 licensed beds and three
operating rooms. The Emergency Department serves 13,000 patients per year with
24/7 physician coverage.
The challenge was to find a systems monitoring solution that would provide
immediate alerts of the IT system issues and allow support staff take immediate
action. To date no product enabled CareTech to provide such a proactive and
flexible IT support solution. Simple utilities were used in the past; however, they
only "pinged" key IT support staff when a server was unreachable. As a customer,
SLVRMC needed much more because it depended on internal systems for
Pulseway software uses a securely encrypted mobile application empowering
customers with total control over their IT systems. Pulseway has taken the burden off
monitoring servers, by not only monitoring server uptime but also providing a
plethora of statistics and actionable items. The software has been designed to
monitor critical systems irrespective of their geographic location. Within minutes the
user finds out about system issues and has the ability to fix issues from a
smartphone or tablet. Because of this, support can be provided from any location
and at any time. 24x7 support is provided at a fraction of the normal cost.
"When I tried Pulseway it took the monitoring burden off my
shoulders. While I was satisfied with the notifications sent to my
mobile phone, the features Pulseway provided blew me away. It
didn’t only monitor server uptime but provided a plethora of
statistics and actionable items. Within minutes I went from not only
finding out about systems issues but I also had the ability to fix
those issues from my smartphone"