Pulseway stands out to me not because of the incredibly useful features but because
of the immediate response I receive from support. This product has allowed me reboot
a server, run a task, kick a user, reset a password and many other things I normally
couldn't do without coming into the office, all from my Android.
CareTech Solutions provide hospitals and higher education institutions with bespoke
IT services which are scalable and cater to their unique needs. Clients represent
urban, suburban and rural markets, from small hospitals to large integrated health
systems in both academic and non-academic environments.
SLV Regional Medical Center (SLVRMC) is one such client, and is the largest and
most comprehensive health care provider in the San Luis Valley, serving six rural
counties with a population of more than 45,000. The hospital has 49 licensed beds
and three operating rooms. The Emergency Department serves 13,000 patients per year
with 24/7 physician coverage.
The challenge was to find a systems monitoring solution that would provide immediate
alerts of the IT system issues and allow support staff take immediate action. To
date no product enabled CareTech to provide such a proactive and flexible IT support
Simple utilities were used in the past, however, they only "pinged" key IT support
staff when a server was unreachable. As a customer, SLVRMC needed much more because
it depended on internal systems for notification.
Pulseway software uses a securely encrypted mobile application empowering customers with total control over their IT systems.
Pulseway has taken the burden off monitoring servers, by not only monitoring server uptime but also providing a plethora of
statistics and actionable items. The software has been designed to monitor critical systems irrespective of their geographic location.
Within minutes the user finds out about system issues and has the ability to fix
issues from a smartphone or tablet. Because of this, support can be provided from
any location and at any time. 24x7 support is provided at a fraction of the normal
CareTech System Administrators now use their smartphones as first line of support.
This makes them much more efficient due to the fact they don't feel it necessary to stay within a 10 mile radius of the hospital.
Staff proactively Monitor the network and the entire IT staff utilizes the "Dashboard" functionality.
Servers and their status are permanently displayed. When one of the server icons turns yellow or red (indicating an alarm has been triggered) everyone is aware of the issue and this leads to a quick and efficient response.
"When I tried Pulseway it took the monitoring burden off my shoulders. While I was
satisfied with the notifications sent to my mobile phone I was blown away by the
features Pulseway provided. It not only monitored server uptime but provided a plethora
of statistics and actionable items. Within minutes I went from not only finding
out about systems issues but having the ability to fix those issues from my smartphone".
Brian Heersink, System Administrator for CareTech Solutions
Start with Pulseway today