Device Management
Backup & Disaster Recovery
Ransomware Detection
Ticketing
5rings
CASE STUDIES: 5RINGS GROUP
TELECOMS/INFORMATION TECHNOLOGY & SERVICES
How 5rings Group transformed its business with Pulseway
They have been able to improve their services, become more proactive, attract new customers and enhance their reputation in the market with the use of the Pulseway platform and Pulseway's MSP Toolkit.
TALK TO USOn a Sunday afternoon I was out walking in the park, and all of a sudden I got a notification that one of our big client’s exchange server was down. I simply opened the mobile app and I just restarted the service and the servers and avoided hundreds of calls on Monday morning saying that the server wasn’t working!
Nick Hatton
Operations Director, 5rings Group
Company goal
5rings, since inception, has focused on providing their clients with an unparalleled customer service experience. They ensure that all incoming calls are answered within five rings by a friendly, professional and knowledgeable member of their team. They don’t tie customers into a long-term contract and let competitive rates and high service levels do the talking.
Challenge
One of 5rings’ main focuses is on customer service and they were looking for a solution that would allow them to further improve on their availability to the client. 5rings also wanted a solution that would allow them to monitor and maintain their client’s IT environment outside of traditional office hours so they could reduce downtime and ensure that their customers’ business is always operational.
Monitoring at every level
5rings have integrated Pulseway with their ticketing system to allow them to have instant notifications on the health of their clients’ IT infrastructures so they can react quickly and efficiently to any potential issues.
“You can keep a very keen eye on yor IT infrastructure and be very proactive about how you are supporting customer servers particularly ones that are low on disk space or need updates. You can just be on top of it all” - Nick Hatton, Operations Director
“With a recent new client, all their accounts were being logged out frequently including their administrator-level accounts. Through Pulseway we were able to unlock all of these accounts and give access back and found out that the company was being hacked and their previous IT company was only managing this issue not resolving it. Even though we inherited problems we were able to, pretty swiftly, eradicate the issue and rectify the client’s issue in keeping with our company goals” said Nick Hatton who is the Operations Director.
5rings have now changed the way they use Pulseway since initially deploying their agents. Not only do they use it automate simple IT tasks and monitor their IT environment but to also help in dealing with more critical issues that arise daily for MSPs.
5rings are an MSP providing telecom and IT services to SME businesses in the UK. They were formed in 2007 by Geoff Raynsford and his son, Peter Raynsford with Steve Maton joining the management team in 2011 and Nick Hatton joining as a Director in 2015 and together they run the business.
Related case studies
"When I found Pulseway I was amazed that you get all these features, all this functionality, all...
Mike Dixon
IT Administrator, Schneider & Associates
www.schneider-insurance.com
"When we are patching windows server, we normally get 100+ notifications. We can easily go...
Martin Stevnhoved
System Specialist IT & Cloud, Abakion
abakion.com
"Most of the things that we need to do are taken care of automatically by Pulseway. We rarely...
Humberto Hilario
Information Security Manager, PC AGE
www.pcage.edu
