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Top Eight Considerations for Selecting the Right RMM Solution
14 Sep 2015

Top Eight Considerations for Selecting the Right RMM Solution

Managed IT services providers (MSPs) in charge of monitoring and managing your systems and your network health do so often using scripts, homegrown solutions, commercial software, or a combination of all of them. One problem with this approach is that you have a solution that become unsupportable over time because scripts can fail without proper maintenance. Homegrown solutions tend to fail with personnel changes and the person who supported that solution was a single point of failure. And using multiple commercial solutions fails because vendors often get into a finger-pointing match during troubleshooting sessions with each other, while the customer, you, suffers. But how do you go about selecting the right remote monitoring and management (RMM) solution? ...

5 Essential Tips on Growing your IT Consulting Business
13 May 2015

5 Essential Tips on Growing your IT Consulting Business

Growing your IT consulting business is difficult and can be an expensive undertaking. You have to differentiate yourself from your competitors in ways that have meaning and return on investment for your customers and your potential customers. In this post, we describe five essential tips to help you in your journey to grow a successful IT consulting business, to make your customers happy, and to provide the best possible services while doing so. ...

Run and Manage Backups from your Phone or Tablet
12 May 2015

Run and Manage Backups from your Phone or Tablet

No one gets excited about backups until one fails and you can't retrieve valuable data or when you can't return to a stable point in recent history on a system. It isn't unusual to hear that a backup didn't finish, that a backup failed, or that a backup didn't start. And you're not aware of the problem until you attempt to restore from one of these failed conditions. ...

Top 5 Best Practices for System Administrators
20 Mar 2015

Top 5 Best Practices for System Administrators

Who better to use as a reference than the people who practice the fine art of system administration themselves? The SAGE-IE group actually published ten rules for System Administrators in this presentation, but we decided to take their top five and go into a bit of depth on each one for you....

How to Avoid a 40-Minute Commute for a 30 Second Fix
10 Mar 2015

How to Avoid a 40-Minute Commute for a 30 Second Fix

Managing your IT infrastructure is a tough job and it's especially tough on those given the task of maintenance, on-call rotations, and outages. A filesystem fills up and an alert fires. A service fails and another alert goes out to administrators. A server goes offline and an alert eventually hits the mobile phones of the technical support staff. Unfortunately, the administrators who receive the alerts are sometimes far away from their computers and can't reach them in a timely manner to investigate or to resolve the issues at hand. On the surface, this looks like the perfect opportunity to implement a remote management solution so that administrators can respond immediately to alerts...