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IT Management Blog | Pulseway
Pulseway RMM Takes Gold at the RCP Readers Choice Awards
Redmond Channel Partner magazine conducted a survey with all its readers in late August and early September to determine what the audience saw as the best products of 2016. The awards covered all the elements critical to a Microsoft partner's business -- from software and hardware to cloud services and vendor programs.
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Future of IT Systems Management
If our systems stood still, our systems management software could as well. The truth is our systems are changing by the minute. More and more of the work we do is on the cloud. And our internal systems are in a constant state of evolution – virtualization has taken over our servers, and more of our apps are spread across on-premises and the cloud. And as mobile apps.
End points are also undergoing revolution. While predictions of the death of the PC haven’t totally come true, tablets and smartphones are new devices of choice, and each of these presents its own management challenges.
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Gain Higher Education IT Efficiency Through Mobile Remote Monitoring and Management(RMM)
You would be hard pressed to find an IT environment tougher to manage than Higher Education. Student turnover is constant, the network by definition is campus-wide with devices spread all over, and you need to support the business office, faculty, administration and often an array of complex research facilities.
Did we mention budgets are tight and competition for students intense? In the case of competition, online schools have grown immensely in recent years, and private Colleges and Universities face stiffer competition from Public Schools who have been advancing their offerings and quality.
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You Restarted the Server From Where?
MSPs and IT admins spend way too much time on call. No wonder so many complain about not having a life, what with working overtime chained to a console at a data or operations center, or just the cluttered desk the admin sadly calls home.
What’s worse, if the admin is visiting an end user, waiting for the dentist, or even taking a restroom break, problems can’t be dealt with, and common tasks such as system updates won’t happen. Now you have an overworked unhappy admin and irritated end users or MSP clients. Not a great combination. Meanwhile safety is at stake since emergencies such as breaches can’t be quickly dealt with.
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Top Eight Considerations for Selecting the Right RMM Solution
Managed IT services providers (MSPs) in charge of monitoring and managing your systems and your network health do so often using scripts, homegrown solutions, commercial software, or a combination of all of them. One problem with this approach is that you have a solution that become unsupportable over time because scripts can fail without proper maintenance. Homegrown solutions tend to fail with personnel changes and the person who supported that solution was a single point of failure. And using multiple commercial solutions fails because vendors often get into a finger-pointing match during troubleshooting sessions with each other, while the customer, you, suffers. But how do you go about selecting the right remote monitoring and management (RMM) solution? ...
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