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You Restarted the Server From Where?
24 May 2016

You Restarted the Server From Where?

MSPs and IT admins spend way too much time on call. No wonder so many complain about not having a life, what with working overtime chained to a console at a data or operations center, or just the cluttered desk the admin sadly calls home.
What’s worse, if the admin is visiting an end user, waiting for the dentist, or even taking a restroom break, problems can’t be dealt with, and common tasks such as system updates won’t happen. Now you have an overworked unhappy admin and irritated end users or MSP clients. Not a great combination. Meanwhile safety is at stake since emergencies such as breaches can’t be quickly dealt with.

Top Eight Considerations for Selecting the Right RMM Solution
14 Sep 2015

Top Eight Considerations for Selecting the Right RMM Solution

Managed IT services providers (MSPs) in charge of monitoring and managing your systems and your network health do so often using scripts, homegrown solutions, commercial software, or a combination of all of them. One problem with this approach is that you have a solution that become unsupportable over time because scripts can fail without proper maintenance. Homegrown solutions tend to fail with personnel changes and the person who supported that solution was a single point of failure. And using multiple commercial solutions fails because vendors often get into a finger-pointing match during troubleshooting sessions with each other, while the customer, you, suffers. But how do you go about selecting the right remote monitoring and management (RMM) solution? ...

How to Avoid a 40-Minute Commute for a 30 Second Fix
10 Mar 2015

How to Avoid a 40-Minute Commute for a 30 Second Fix

Managing your IT infrastructure is a tough job and it's especially tough on those given the task of maintenance, on-call rotations, and outages. A filesystem fills up and an alert fires. A service fails and another alert goes out to administrators. A server goes offline and an alert eventually hits the mobile phones of the technical support staff. Unfortunately, the administrators who receive the alerts are sometimes far away from their computers and can't reach them in a timely manner to investigate or to resolve the issues at hand. On the surface, this looks like the perfect opportunity to implement a remote management solution so that administrators can respond immediately to alerts...

Top Six Benefits of Managing IT from your Smartphone
24 Jan 2015

Top Six Benefits of Managing IT from your Smartphone

Pulseway's solution offers six significant benefits of managing IT from your smartphone:
Device flexibility -You can monitor and control systems from any mobile device.
Location independence - You don't have to stay within quick driving distance away from your systems.
Receive alerts and manage from a single device - A smartphone is the only technology required.
No need for extra software - Manage everything via one app.

Mobilize your Monitoring and Management with Pulseway
23 Jan 2015

Mobilize your Monitoring and Management with Pulseway

There is a huge misconception that RMM solutions are solely for large enterprises. This simply isn't true. The right RMM solution, implemented in the right way, is a vital part of any IT department in a business. For small organizations, RMM can simplify management of their own or their clients IT, increase efficiency, improve uptime, and so much more.

Work from Anywhere
Being in your company's on-call rotation is no fun. You have to stay close to your computer at all times in fear that if you leave for a few minutes to run an errand or to have dinner, disaster will strike. Your momentary absence could cost your company a lot of money in the time that it takes you to make your way back to your computer. However, you carry a mobile device, or two, everywhere you go these days. ...