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Mobile Apps Boost Productivity for all Especially IT and MSP Techs
13 Oct 2016

Mobile Apps Boost Productivity for all Especially IT and MSP Techs

Mobile applications can be a major productivity drain – that is if you spend all your day playing Angry Birds, watching YouTube or texting with friends. The bright side is that mobile if used properly can be an enormous productivity boost – that’s why it was the key driver in making BYOD so commonplace.

Gain Higher Education IT Efficiency Through Mobile Remote Monitoring and Management(RMM)
26 May 2016

Gain Higher Education IT Efficiency Through Mobile Remote Monitoring and Management(RMM)

You would be hard pressed to find an IT environment tougher to manage than Higher Education. Student turnover is constant, the network by definition is campus-wide with devices spread all over, and you need to support the business office, faculty, administration and often an array of complex research facilities.
Did we mention budgets are tight and competition for students intense? In the case of competition, online schools have grown immensely in recent years, and private Colleges and Universities face stiffer competition from Public Schools who have been advancing their offerings and quality.

You Restarted the Server From Where?
24 May 2016

You Restarted the Server From Where?

MSPs and IT admins spend way too much time on call. No wonder so many complain about not having a life, what with working overtime chained to a console at a data or operations center, or just the cluttered desk the admin sadly calls home.
What’s worse, if the admin is visiting an end user, waiting for the dentist, or even taking a restroom break, problems can’t be dealt with, and common tasks such as system updates won’t happen. Now you have an overworked unhappy admin and irritated end users or MSP clients. Not a great combination. Meanwhile safety is at stake since emergencies such as breaches can’t be quickly dealt with.

Run and Manage Backups from your Phone or Tablet
12 May 2015

Run and Manage Backups from your Phone or Tablet

No one gets excited about backups until one fails and you can't retrieve valuable data or when you can't return to a stable point in recent history on a system. It isn't unusual to hear that a backup didn't finish, that a backup failed, or that a backup didn't start. And you're not aware of the problem until you attempt to restore from one of these failed conditions. ...

How to Avoid a 40-Minute Commute for a 30 Second Fix
10 Mar 2015

How to Avoid a 40-Minute Commute for a 30 Second Fix

Managing your IT infrastructure is a tough job and it's especially tough on those given the task of maintenance, on-call rotations, and outages. A filesystem fills up and an alert fires. A service fails and another alert goes out to administrators. A server goes offline and an alert eventually hits the mobile phones of the technical support staff. Unfortunately, the administrators who receive the alerts are sometimes far away from their computers and can't reach them in a timely manner to investigate or to resolve the issues at hand. On the surface, this looks like the perfect opportunity to implement a remote management solution so that administrators can respond immediately to alerts...